Customer Success Executive

Description

Because the challenge of developing the best solutions to drive the business of thousands of companies is also what motivates us to transform our ideas into results, creating outstanding experiences for our people and evolving the tech ecosystem. Because it’s more than a job opening—it’s an opportunity at Senior. **ABOUT THE CHALLENGE:** We are seeking a Customer Success Executive to join our branch in São Paulo/SP. Senior Sistemas, one of Brazil’s leading management technology companies, seeks a professional who will strengthen client relationships, ensuring retention, engagement, and growth. **KEY RESPONSIBILITIES:** * Proactive management and relationship building with a portfolio of approximately 40 clients * In-person visits to clients in São Paulo * Monitoring the customer success lifecycle, ensuring adoption and retention * Identifying expansion and upsell opportunities within the installed base * Tracking customer health indicators (health score, NPS, churn risk) * Aligning with internal teams—including Product, Support, and Sales—to address client needs **WHAT WE EXPECT FROM YOU:** * Experience in Customer Success or Account Management * Experience with SaaS products or platforms * B2B client portfolio management experience * Ability to lead review meetings and QBRs * Knowledge of customer success metrics (churn, LTV, NPS, health score) * Completed undergraduate degree in Business Administration, Information Technology, Information Systems, or related fields **WHAT COULD STRENGTHEN YOUR APPLICATION:** * Experience managing SaaS product clients * Familiarity with CRM systems * Knowledge of upsell and cross\-sell techniques within the installed base * Intermediate/advanced Excel skills for portfolio analysis **OUR BENEFITS:** * Medical and dental insurance * Life insurance * PPLR \- Profit and Results Sharing Program * Wiipo Club offering exclusive discounts and benefits * TotalPass \- Gym and wellness benefit * OnHappy \- Travel benefits and advantages * Flexible working hours bank * Citizen company policy: Extended maternity and paternity leave * Newborn assistance * Pet care assistance * Senior Corporate University * Career development plan **Our Senior Way of Being:** Our culture respects individuality and empowers people through innovation, collaboration, and autonomy. We believe in plurality, as experiences and perspectives are unique—offering opportunities that embrace diversity of people and thought. It is precisely this approach that enables us to achieve outstanding results, driving customer success through the dedication of incredible people. These details are specific to this opportunity, but you can explore all our openings and learn more about being part of Senior on our careers page: senior.com.br/carreiras **We Are More Senior!** We are a Brazilian company recognized as one of the country’s largest developers of management software. With over 35 years of history and nationwide presence, we accelerate the digital transformation of thousands of companies through technology. We expanded internationally with the acquisition of a company in Colombia, strengthening our footprint across Latin America. The quality of our solutions stems from the work of over 3\.600 professionals and a comprehensive portfolio focused on high performance. Guided by our purpose—Empowering People and Accelerating Businesses—we have been recognized eight times as a Great Place to Work®. We continue growing consistently, valuing people, culture, and collaboration—because accelerating the future is part of who we are. Learn more about us at **www.senior.com.br**, or follow our content on social media: