Commercial Coordinator

Description

Job Summary: Coordinate commercial activities, ensuring service quality, team performance, and efficiency of contracting, billing, and collection processes to support financial sustainability. Key Highlights: 1. Coordinate commercial area activities and contracting/collection processes. 2. Lead teams and managerial processes. 3. Participate in recruitment, selection, and team training. **DESCRIPTION:** Coordinate commercial area activities, ensuring **service quality**, **team performance**, and **efficiency of contracting, metering, billing, and collection processes**, contributing to the company's financial sustainability, customer satisfaction, and compliance with internal, contractual, and legal requirements. **RESPONSIBILITIES:** * Coordinate commercial area activities, ensuring service quality and team performance. * Coordinate contracting, metering, billing, and collection processes. * Support the policy for suspending water supply to delinquent customers. * Coordinate invoice distribution and collection services. * Coordinate and monitor authorized agents responsible for collections. * Support the definition of criteria for judicial and extrajudicial collections. * Support the development of the meter reading plan. * Evaluate service providers in the commercial area. * Support resolution of complaints and non-conformities related to the area. * Coordinate and monitor the maintenance area for water services. * Participate in recruitment, selection, training, and professional retraining of the team. * Prepare management reports and indicators requested by management/executive leadership. * Ensure compliance with standards, internal procedures, quality, environment, and occupational health and safety requirements. **REQUIREMENTS:** * Bachelor's degree in Business Administration, Commercial Management, Engineering, or related fields; * Experience leading teams and managerial processes; * Willingness to travel. **COMPENSATION + BENEFITS:** * Salary; * Transportation Allowance; * Meal Voucher; * Health Insurance; * Dental Insurance; * Life Insurance; * Variable Compensation. **WORK HOURS:** Monday to Friday, 08:00 to 18:00; Saturday, 08:00 to 12:00