Customer Success Assistant

Description

Job Summary: The Vanto Bank is seeking a committed professional to understand customer needs, manage contracts, prevent cancellations, identify sales opportunities, and resolve issues. Key Highlights: 1. Innovative and collaborative environment 2. Continuous professional growth opportunities 3. Focus on development and building a solid career If you are a committed, responsible individual seeking continuous professional growth, this is your place. At **Vanto Bank, a bank belonging to the Cia G3 group**, we value talents who want to evolve, learn, and build a solid career in an innovative, collaborative, and opportunity-rich environment. Join us and grow alongside a bank that believes in your potential. **Location:** Praça Benjamin Guimarães, 65, Funcionários, Belo Horizonte - MG. **Compensation package:** R$2.500,00 (including an allowance of approximately R$500,00). **Responsibilities:** * Maintain constant communication to understand customers' needs and expectations. * Manage contract renewals and work to prevent cancellations (churn). * Identify upsell/cross-sell opportunities and promote additional solutions. Resolve issues and manage crises by providing agile and effective support. **Requirements:** * Completed high school education. * Strong verbal and written communication skills. * Prior experience in customer service or post-sales support is desirable. **Benefits:** * Allowance. * Performance bonus. * Corporate University. * Health and dental plan subsidy. * Life insurance. * Career development plan. **Working hours:** Monday to Friday, from 8 a.m. to 6 p.m. **Employment type:** CLT / On-site. Minimum Education: High School (Secondary Education)