[Support] Junior Support Analyst

Description

**[Support] Junior Support Analyst** ========================================= TOTVS \| Blumenau \- SC \| Hybrid Job Description We are seeking a Generalist and Multiskill professional with experience in technical support and remote assistance. This professional will provide comprehensive support for various company products, solutions targeting the Fuel Station segment, and collaborate across departments including Administration, Finance, Sales, and Key Accounts. Responsibilities and Duties * Absolute commitment to excellence in customer experience at every touchpoint. * Prompt and high-quality support via chat and service tickets (Salesforce), handling up to 3 concurrent interactions. * Adherence to SLAs (e.g., 20-second chat response time, 25-minute initial resolution time). * Clear and standardized ticket documentation, following templates and best practices. * Self-management of the ticket queue, ensuring updated statuses and proactive communication with customers. * Accurate diagnosis and absolute focus on effective problem resolution. * Active participation in internal initiatives (feedback, surveys, pulses). Requirements and Qualifications * Experience in technical support and remote assistance. * Knowledge of AutoSystem, Emsys, Posto Fácil, Seller, and Empório systems (POS, Management, Tax, Integrations). * Familiarity with PostgreSQL and SQL is desirable. * Ability to understand operational workflows across Administration, Finance, Sales, and Key Accounts. * Familiarity with Salesforce, chat tools, and remote access software. * Clear and efficient communication skills; patience and empathy in customer interactions; organizational skills; teamwork orientation. Salary Range To be determined Employment Type CLT (Consolidation of Labor Laws) Benefits **Meal Voucher and Food Voucher**, because good energy starts on your plate. **Birthday Day Off**, to celebrate your way. **Scholarship and Online Courses**, to keep growing continuously. **PLR – Profit and Results Sharing**, celebrating achievements together. ️ **Vacations & Co**, offering exclusive advantages to enhance your rest time. **Baby \#soulinx Onboard**, providing care and special attention to moms and dads during this important life stage. **My Pet Club**, because your pet is family too—offering benefits and advantages to care for your best friend. **Wedding Gift**, to celebrate major milestones in your life. **Medical and Dental Insurance**, to comprehensively protect your health. **Life Insurance**, bringing greater peace of mind to you and your family. * **Acolhe 360**, a comprehensive employee support program delivered by a multidisciplinary team. **Conexa Saúde**, our digital hospital—no cost deduction, available anytime, day or night. **Medication Benefit**, offering up to **R$ 200 per month subsidy**, through a fully digital journey integrating consultation, prescription, and purchase via Verde Virtual Hospital. **WellHub**, a partnership with fitness center networks to help you care for both body and mind. * **Allya**, providing outstanding discounts at thousands of establishments across Brazil. About the Company **Linx is now TOTVS.** We are technology specialists for the retail industry, and together we’ve built Brazil’s largest management software force. We combine deep retail expertise with the strength of Brazil’s leading technology company. Our mission is clear: empower people and businesses to evolve. **We are a universe of nonconformist people.** We believe growth happens person-to-person, and therefore grant our talents full autonomy to create solutions that anticipate the future of retail. If you seek an environment where you can innovate, connect human and artificial intelligence, and generate real impact on Brazil’s economy, this is your place. In our daily work, technology goes beyond code: it’s the tool that creates opportunities and transforms stories. Want to help build the future of retail technology? **TOTVS. A universe of nonconformist people.**