[Support] Junior Support Analyst

Description

**[Support] Junior Support Analyst** ========================================= TOTVS | Bebedouro - SP | On-site Job Description * If you believe customer service goes far beyond responding to tickets, this role might be perfect for you. Here, Customer Relationship (CR) professionals **understand the customer, analyze the situation, act swiftly, and transform problems into positive experiences;** * You will find a collaborative and dynamic environment — a space to learn, grow, and propose improvements. Real challenges and direct client interaction. Responsibilities and Duties * Provide customer support via chat, email, or phone. * Engage closely, empathetically, and consultatively with customers; * Analyze information and context to guide support interactions effectively; * Manage tickets end-to-end, ensuring quality, organization, and timely follow-up with customers; * Act with **a sense of urgency**, prioritizing what truly matters; * Collaborate with other teams, maintaining clear and cooperative communication; * Be proactive: anticipate issues, suggest improvements, and drive results. Requirements and Qualifications * Experience in customer service or user-facing roles; * IT experience is a plus; * Genuine desire to **delight the customer;** * Proactive, organized, and responsible profile; * Strong analytical ability; * Clear communication skills and an owner’s mindset; Salary Range To be determined Employment Type CLT (Consolidation of Labor Laws) Benefits **Meal Voucher and Food Voucher**, because good energy starts on your plate. **Birthday Day Off**, to celebrate your way. **Scholarship Program and Free Courses**, to keep growing continuously. **PLR – Profit Sharing and Results Bonus**, celebrating achievements together. ️ **Vacations & Co**, offering exclusive advantages to help you enjoy your rest time fully. **Baby #soulinx Aboard**, with a series of care packages and perks for moms and dads during this important life stage. **My Pet Club**, because your pet is family too — offering benefits and advantages to care for your best friend. **Wedding Gift**, to celebrate major milestones in your life. **Medical and Dental Assistance**, to comprehensively support your health. **Life Insurance**, bringing greater peace of mind to you and your family. * **Acolhe 360**, a comprehensive employee support program staffed by a multidisciplinary team. **Conexa Saúde**, our digital hospital — no cost, available anytime, day or night. **Medication Benefit**, with up to **R$ 200 monthly subsidy**, delivered through a fully digital journey integrating consultation, prescription, and purchase via Verde Virtual Hospital. **WellHub**, a partnership with gym networks so you can care for both body and mind. * **Allya**, offering exceptional discounts at thousands of establishments across Brazil. About the Company **Linx is now TOTVS.** We are technology specialists for the retail industry, and together we’ve built Brazil’s largest management software force. We combine deep retail-sector expertise with the strength of Brazil’s leading technology company. Our mission is clear: empower people and businesses to evolve. **We are a universe of nonconformist people.** We believe growth happens person-to-person, which is why we grant autonomy to our talents to create solutions that anticipate the future of retail. If you seek an environment where innovation thrives, human and artificial intelligence connect, and real impact is made on Brazil’s economy, this is your place. In our daily work, technology goes beyond code: it’s the tool that creates opportunities and transforms stories. Want to help build the future of retail technology? **TOTVS. A universe of nonconformist people.**