Receptionist

Description

Hotel Nacional Inn Jaraguá was inaugurated in 1954 and is an icon of the history and architecture of São Paulo. With a privileged location in the historic center, we offer a unique combination of charm and modern comfort across our 415 rooms. Additionally, we feature extensive event facilities, including 25 modular meeting rooms, two restaurants, a bar, and a theater. Since 2024, we have been part of the Nacional Inn Network, which originated in the 1970s in Poços de Caldas. Since then, the network has committed itself to hospitality. Present in eight Brazilian states and 30 destinations across the Southeast, South, Central-West, and Northeast regions, our mission is to connect people with positive experiences and promote the growth and well-being of our team and community. Join our team! **Receptionist** Provide warm, high-quality service to guests, managing all interactions from check-in to check-out, delivering diverse information, and ensuring a memorable stay. **Responsibilities and Duties:** * Greet guests/customers at the front desk or by phone, identify them, and provide various information and clarifications (reservations, flight confirmation, addresses/phone numbers of locations, complaints, etc.). * Perform guest check-in, ensuring completion of registration forms, issuing room keys, and escorting guests to their respective rooms. * Perform guest check-out, processing bill settlements, receiving payments, and assembling/organizing related documentation. * Inform guests about hotel services, including details regarding the spa, restaurants, events, and others. * Respond to questions, resolve problems, and effectively manage guest complaints, ensuring a positive experience. * Mediate conflicts and intervene in critical/atypical situations involving customers/guests. * Enter customer reservation information into the system. * Ensure effective communication between the front desk and other hotel departments. * Offer, register points for, and operate the loyalty program according to established standards. * Conduct shift handover, strictly following pre-established procedures. * Manage and report any incidents or emergencies occurring in the lobby or adjacent areas. * Guide the Bellboy, Front Desk Assistant, and other staff on front-desk-related matters, as needed. * Handle telephone calls, adhering to network and property standards. * Monitor and update guest information in the system to ensure accuracy. * Maintain the department's files properly organized. * Keep the front desk organized and presentable at all times. * Attend regular training sessions to enhance service skills and product knowledge. * Perform other related duties as required by the department.