Receptionist

Description

Job Summary: Rosewood São Paulo is seeking a Receptionist to deliver personalized service and extraordinary experiences within a luxury hospitality environment. Key Highlights: 1. Provide personalized and specialized service to guests 2. Work in a luxurious hotel focused on delivering extraordinary experiences 3. An inclusive work environment aligned with the principles of hospitality ### **General Information** Country/Region Brazil Province/City Sao Paulo Hiring Entity Rosewood Sao Paulo Department Rooms \- Front Office Job Type Full\-time Permanent ### **Job Description** **About Us:** Rosewood São Paulo is located in Cidade Matarazzo, a complex created through the adaptive reuse of historic buildings in the heart of São Paulo. **Our Values:** * Ownership: Thinking like entrepreneurs, we embrace our roles and responsibilities. We commit to tasks, goals, and fostering accountability through empowerment. * Passion: Passionate about our industry and enthusiastic about everything we do, we go beyond what is expected and required — and share contagious positive energy. * Collaboration: Excited by teamwork, we contribute to collective goals. We consistently recognize and celebrate our shared successes. * Innovation: Boundaries exist to be pushed. We are open-minded, curious, and bold. We listen carefully before experimenting with new ideas. * Transparency: Mutual respect and honesty foster a healthy environment. We are committed to authentic, open, and transparent communication at all levels. We stand up for one another and for what we believe in. **Social Responsibility** We are driven by a sense of purpose to inspire, enrich, and positively impact people and the planet. We are committed to empowering individuals across our entire ecosystem and embracing a sustainability approach that places circular hospitality at the core of our business. We measure our success by the meaningful contributions we make to the world through Rosewood Empowers and Rosewood Sustains. **Commitment to Diversity and Inclusion \- Rosewood São Paulo** We value diversity in all its forms and foster an inclusive, respectful work environment aligned with the principles of hospitality. All our positions are open to applications from persons with disabilities (PCD) and underrepresented groups, in accordance with applicable legislation and our commitment to equitable opportunity. Learn more at: https://www.rosewoodhotels.com/pt/sao\-paulo **What We’re Looking For:** We are seeking a professional to assume the ***Receptionist*** position at our luxurious hotel, renowned for delivering personalized and specialized service while providing an extraordinary experience to our guests and clients. **Key Responsibilities:** * Understand and comply with all departmental policies, procedures, and service standards. * Ensure standards are maintained at an exceptionally high level on a daily basis. * Anticipate guest and resident needs and respond promptly to requests. * Address guest and resident requests and route them to the appropriate departments. * Assist during emergencies as the hotel’s communications hub. * Deliver prompt, courteous, and efficient responses to all general hotel information inquiries. * Collaborate as part of a team and respect colleagues while maintaining a positive attitude. * Stay informed about hotel services and facilities, including operating hours of outlets and other departments. * Familiarize oneself with room and suite locations, as well as their amenities. * Know hotel information, local attractions, restaurants, bars, spa, and transportation options around the hotel, as well as internal activities, to answer guest and client inquiries. * Send and draft email messages in a timely and professional manner. * Understand the importance of guest privacy and confidentiality policies at all times. **Key Requirements:** * Completed High School education * Minimum 2 years’ experience in front office operations at 5-star hotels — luxury hospitality experience is preferred * Higher education is a plus * Must be capable of performing job functions with attention to detail, effectiveness, and accuracy; able to prioritize, organize, and follow up; possess clear thinking skills; remain calm under pressure; and solve problems effectively. * Follow instructions carefully and demonstrate excellent oral and written communication skills. * Ability to work with minimal supervision. * Maintain confidentiality of guest information and relevant hotel data. * Proficiency in spoken, reading, and written English; fluency in additional languages is preferred. * Opera system proficiency ### **About Us** .