The Captain Jr. is responsible for supporting the operational supervision of the hotel's restaurant, bar, and events, ensuring excellence in guest and customer service and the quality of services provided. They work by supervising waitstaff, assistants, and front-desk staff, ensuring compliance with the hotel's established standards of hospitality, organization, presentation, and etiquette. * Support supervision of restaurant, bar, room service, and event operations; * Supervise and guide waitstaff, front-desk staff, and assistants during service; * Ensure the organization, cleanliness, and presentation of the dining area and tables; * Greet guests and customers courteously and with excellent service; * Assist in setting up and breaking down events, coffee services, buffets, and special services; * Verify mise en place standards, utensils, equipment, and support materials; * Support the distribution of team tasks according to operational demand; * Monitor customer requests, complaints, and needs, seeking prompt resolution; * Ensure adherence to the hotel's quality, hygiene, safety, and service standards; * Assist in controlling and maintaining operational materials, equipment, and linens; * Provide support to immediate supervisors in departmental operational and administrative routines; * Collaborate closely with other hotel departments to ensure excellence in the guest experience.
João Silva
Indeed · HR
João Silva
Indeed · HR
