Cashier

Description

Job Summary: The Cashier performs financial transactions at points of sale, registers orders with engaging service, and ensures customer satisfaction while maintaining the hotel’s excellence. Key Highlights: 1. Clear and engaging service at points of sale 2. Promotion of positive customer experiences 3. Guarantee of hotel quality standards Hotel Nacional Inn Jaraguá was inaugurated in 1954 and is an icon of São Paulo’s history and architecture. With a privileged location in the historic center, we offer a unique combination of charm and modern comfort across our 415 rooms. Additionally, we feature extensive event infrastructure, including 25 modular meeting rooms, two restaurants, a bar, and a theater. Since 2024, we have been part of the Nacional Inn Network, which originated in the 1970s in Poços de Caldas. Since then, the network has committed itself to hospitality. Present across eight Brazilian states and 30 destinations in the Southeast, South, Central-West, and Northeast regions, our mission is to connect people with positive experiences and promote the growth and well-being of our team and community. Join our team! **Cashier** Accurately perform cash-related financial operations across various points of sale (restaurant, bar, and room service), in strict compliance with procedures; register orders through clear and engaging service, enhance sales, and anticipate customers’ needs and preferences. **Responsibilities and Duties:** * Enter order tickets into the system, close accounts, and issue fiscal receipts for customer signature during service. * Answer guest telephone calls to receive room service orders. * Provide clear and friendly information regarding the menu. * Accurately register orders in the system and communicate them to the kitchen team. * Monitor order status and ensure timely delivery. * Present the bill and collect corresponding payments from customers. * Maintain communication with the room service and kitchen teams to ensure guest satisfaction. * Assist in resolving issues related to incorrect or delayed orders. * Organize signed service vouchers and forward them to the front desk. * Reconcile services rendered with recorded entries, closing the daily cash report. * Deposit daily cash receipts into the designated safe. * Daily monitor the predetermined fixed cash fund amount. * Generate reports relevant to transaction entries. * Ensure all orders comply with the hotel’s quality standards. * Serve food and beverages to customers at points of sale, adhering to excellence-in-service standards, when required. * Attend meetings and training sessions to enhance service skills. * Follow hygiene and food safety policies during order handling. * Perform other related duties as required by the department.