UX Manager

Description

Job Summary: Bradesco is seeking a UX Manager to lead an experience team, develop strategies and customer journeys for internal and external clients within a diversified financial ecosystem. Key Highlights: 1. Lead and mentor the UX team 2. Deliver the best experience for all customers 3. Ensure design consistency and accessibility **About Bradesco** Bradesco is one of Brazil's largest financial groups, with a history marked by pioneering spirit and innovation. Through our broadly diversified portfolio of financial products, banking services, and insurance solutions, we contribute to individuals' aspirations and to the sustainable growth of businesses and society. Join our financial ecosystem and impact the experience of millions of people! At Bradesco, we value diversity in all its forms. Therefore, our job openings are open to everyone, regardless of gender, race, sexual orientation, disability, age, or any other characteristic. Learn more at https://banco.bradesco/html/classic/sobre/index.shtm **Responsibilities and Duties** What is our Bradesco Experience (BE) team? We develop and implement strategies and customer journeys together with business and technology areas to deliver the best experience for all our current and potential, external and internal customers across all touchpoints. Work model: Hybrid \- 2 days onsite Unit: São Paulo \- Osasco **What will your day-to-day look like?** As a UX Manager, you will work within the Credit, Investments, Financing, Foreign Exchange, and International business units. Your main responsibilities will include: * Leading and mentoring the UX team, fostering professional growth and career development; * Analyzing and monitoring customer needs and pain points through usability research, user satisfaction metrics, conversion rates, and other data to iteratively improve solutions; * Ensuring design, content, and accessibility consistency by creating and evangelizing standards; * Orchestrating experience integration across products, channels, technology, and other areas; * Defining KPIs and metrics for continuous improvement of customer experience; * Promoting a user-centered culture and feedback-driven design practices. **Requirements and Qualifications** What do you need to have or know? * Experience managing team priorities and resource allocation; * Proficiency in Figma; * Solid experience as a UX/UI designer and leading teams; * Understanding of visual hierarchy and accessibility; * Experience with data analysis tools. It’s a plus if you have: * Familiarity with generative AI tools applied to experience design. **What We Offer** At Bradesco, we value health and well-being, offering an extensive portfolio of benefits to all our employees: * Profit Sharing (PLR) or Bonus: Subject to position eligibility\* * Health Insurance * Dental Insurance * Life Insurance * Food Allowance * Meal Voucher * 13th Food Basket * Total Pass * Transportation Voucher (optional enrollment) * Discounts on products and services from partner companies * Private Pension Plan (optional enrollment, with financial contribution from Bradesco Organization) * Viva Bem Bradesco: Health, well-being, and quality-of-life program * Unibrad: Bradesco Corporate University * Fee Waivers: Special conditions on various products and services * Daycare or Babysitter Assistance * Extended Paternity Leave of 20 days * Maternity Leave of 180 days, with gestational support from pregnancy through postpartum