Description: Apply quickly via email: Requirements and qualifications: * Practical experience with ServiceNow at mid-level * Solid knowledge of the ServiceNow App Engine * Experience developing flows and automations in Flow Designer * Experience with system integrations, including: * REST APIs * Web Services * Synchronous and asynchronous integrations * Knowledge of JavaScript applied to ServiceNow * Knowledge of: * Business Rules * Script Includes * Client Scripts * UI Policies * Basic understanding of data modeling and application architecture * Ability to analyze technical and functional requirements Desirable: * ServiceNow Certified Application Developer certification or equivalent * Experience with ITSM, ITOM, or ITBM modules * Knowledge of ITIL and service management best practices * Experience automating processes with ServiceNow Orchestration * Proficiency in agile methodologies (Scrum, Kanban) Responsibilities and assignments: * Reduce average ticket resolution time by 30% through automation * Increase IT team productivity by 25% through process standardization * Improve end-user satisfaction with the service portal by 20% * Contribute to a 15% reduction in operational costs through automation Benefits: Education allowance of 50.00%, Mental Health Support allowance of 50.00%, Training and workshops (internal and external) Working hours: 40 hours per week. Knowledge: Education: Bachelor's degree – SYSTEMS ANALYSIS AND DEVELOPMENT – Completed 2601040202521942223