Job Summary: Professional responsible for managing IT incidents, problems, and changes; monitoring operations; coordinating crisis resolution; and optimizing processes. Key Highlights: 1. Incident, Problem, and Change Management (ITIL) 2. Operations Monitoring and Dashboard Analysis 3. Root Cause Analysis and IT Process Improvement Sumaré About the Position Incident, Problem, and Change Management (IT operations processes – ITIL or similar framework); SLA and operational metrics management and tracking (e.g., response time, resolution time, backlog, availability, etc.); Monitoring of system operations and analysis of operational dashboards; Coordination of critical incident resolution and facilitation of war rooms; Production environment system support and sustainment management; Tracking of production deployments and changes (change management); Management and prioritization of operational requests across multiple technical teams; Root cause analysis of incidents and identification of recurring issues; Mapping and improvement of IT operational processes; Experience with ticketing management tools. CLT Benefits Porto Seguro National Health Plan (co-payment) Porto Seguro Dental Plan (no co-payment) Life Insurance – Porto Seguro (at no cost) Meal or Food Allowance 50% reimbursement for language courses Company-provided equipment Gamification program enabling point redemption for benefits in partnership with Flash PJ Benefits 10 paid leave days 50% reimbursement for language courses Special rate for medical plan Porto Seguro Dental Plan (co\-payment) Gamification program enabling point redemption for benefits in partnership with Flash
João Silva
Indeed · HR
João Silva
Indeed · HR
