Job Summary: The professional will act as Scrum Facilitator for an app and website development squad, ensuring rhythm and quality in ceremonies and continuous process improvement. Key Highlights: 1. Opportunities for cross-brand growth 2. An outstanding team that collaborates closely, with a culture of collaboration and innovation 3. Creative freedom with responsibility **WHAT DOES IT MEAN TO BE A MUTANT?** **When you choose to become a Mutant, you choose to take a different step in your life and career.** Being a Mutant means embracing being part of a group courageous enough to forge new paths and ambitious enough to go further every day. We are not the trendy company — nor do we aim to be. On the contrary, we do far more than we talk about. And we prefer to do it collectively because here, it’s all for everyone and by everyone. We’re constantly seeking talented, passionate people to grow and evolve with us. If you believe in your talent and can demonstrate it in practice, come join us as a Mutant. We’re waiting for you. **Responsibilities and Duties** This professional will act as Scrum Facilitator for an app and website development squad, ensuring rhythm and quality in ceremonies (Planning, Daily, Refinement, Review, Retro) and continuous process improvement. * Support the team in end-to-end work organization, from discovery to delivery, promoting delivery predictability, dependency management, and waste reduction; * Partner with the Product Owner and Product Leadership to improve the backlog, prioritization, sprint goal definition, and delivery clarity (e.g., well-written user stories, objective acceptance criteria, Definition of Ready/Done); * Lead and encourage practices to enhance delivery quality and efficiency, focusing on: App/site stability and performance; Bug reduction and rework; Cycle time improvement (lead time/cycle time); Increased predictability and goal achievement. * Remove impediments and unblock the team on topics common to digital products, such as: API/backend dependencies, security, infrastructure, analytics, design system, and app store publishing (App Store/Google Play); Alignment with UX/UI, content, SEO, and accessibility; Approvals and release governance (change, compliance, LGPD); Support evolution of release management practices, including deployment planning, release windows, rollbacks, versioning, and stakeholder communication; * Promote agile culture and sound engineering practices together with Tech Lead and Chapter Leads (where applicable), encouraging: technical refinement, team agreements, DoD improvement (testing, code review, observability, documentation); * Manage stakeholders (Product, UX, Engineering, BI/Analytics, Marketing, Content, Operations), ensuring transparency, alignment, and expectation management; * Support implementation and use of product and delivery metrics (e.g., throughput, lead time, burndown, defect rate, incidents, release stability), as well as digital indicators (e.g., conversion, crash rate, performance, Core Web Vitals, funnel). **Requirements and Qualifications** * Experience as a Scrum Master in digital product squads (app and/or web), working alongside POs, developers, QA, and UX; * Experience with delivery cycles including CI/CD, continuous deployment, and release governance; * Experience in environments with design systems, multiple technical dependencies, and integration with APIs/services; * Practical mastery of Scrum and applicable knowledge of Kanban/flow management (WIP, flow metrics, service classes); * Proficiency in agile management tools: Jira (preferred) and/or Azure DevOps, with ability to structure boards, workflows, reports, and dashboards; * Experience with collaboration and discovery tools: Confluence, Miro/Mural, Notion or similar; * Familiarity with digital delivery practices and tools: CI/CD (concepts and pipeline routines), release and deployment management, versioning and branches (Git concepts). Desirable: * Familiarity with digital product tools and metrics: Google Analytics / Firebase / Amplitude (concepts), Crashlytics (mobile); * Knowledge of web performance (e.g., Core Web Vitals). Soft Skills: * Strong facilitation, ceremony leadership, and group dynamics skills, with a results-oriented mindset; * Clear communication to interact effectively with both technical and business audiences, supporting negotiation, prioritization, and alignment; * Ability to manage conflicts, foster agreements, and serve as a reference for the team’s agile maturity; * Analytical and data-driven profile: ability to use metrics to identify bottlenecks, guide improvements, and support decisions; * Organization and autonomy to operate effectively in environments with multiple concurrent initiatives, deadlines, and dependencies. Education and Courses: * Bachelor’s degree (completed or in progress) in related fields (IT, Engineering, Administration, Systems, etc.). * Courses in Agile/Scrum, facilitation, product management, and software engineering fundamentals. **Additional Information** **What You’ll Find Here:** * Flexible working hours; * Flat organizational structure; * Casual dress code; * Bike and scooter parking (if visiting the office); * Opportunities for cross-brand growth; * Citizen Company: Our employees enjoy extended parental leave; **Benefits:** * Medical and dental insurance; * Life insurance; * Commuter allowance; * Meal and food vouchers; * Wellhub (Gympass); * Childcare allowance; * Allowance for children with disabilities; * Performance bonus; * Birthday day off; * Alelo Multibenefícios; * Allya — partnerships and discounts via the app; * Pet health insurance; **In addition, we also include some benefits aligned with the Mutant purpose:** * Freedom to be who you are. Inclusion is in our DNA — we make no distinction based on gender, race, creed, or color! We’re all Mutants! * People and experiences drive us. They’re our essence and purpose. Initiatives and programs focused on climate, development, and culture; * Delivering value to people and businesses. Together, we build digital products that accelerate business growth; * Being part of an outstanding team that collaborates closely, with a culture of collaboration, innovation, and transformation — and most importantly, one that enjoys the entire journey; * Working and exchanging daily knowledge. The best minds in the market, in a place where they can truly be themselves — that’s how we deliver disruptive solutions; We were born to transform. Not just a product, not just a process — **the entire game**. Our purpose is simple: **evolving the relationship between brands and people using technology, data, and creativity.** We solve real problems, at real scale: **+70 million CPFs impacted annually** **+10 billion voice and text interactions** **+3.5 billion interactions powered by AI** Across multiple journeys. Across all channels. Every day. **Because the future is now.** **TECHNOLOGY BORN FROM PEOPLE** We pioneered the use of Generative AI to transform how companies communicate, engage, and solve problems with their customers. This isn’t “just another AI”. We built our own ecosystem: **IAM, Mutant’s Generative AI**, a multi-agent system that learns from every interaction, adapts to the client’s business, and delivers hyper-personalized experiences at scale. Technology is our foundation. But what truly differentiates us is **who builds this technology**: curious, restless people who challenge assumptions, think collaboratively, and rethink what no one else has considered. **OPPORTUNITIES THAT EVOLVE YOU** We seek people who want to build — not just execute. People who keep pace with innovation and value working alongside cutting-edge advancements in AI, data, and customer experience. Here, you’ll find: * Continental-impact projects * Proprietary, state-of-the-art, multi-agent technology * Continuous learning * Creative freedom with responsibility * Accelerated growth in a rapidly evolving market