Description: What are we looking for? We are seeking a strategic Operations Manager to lead teams and projects for key clients in Brazil and internationally, with solid experience in IT operations, combining expertise in agile methodologies and ITIL to ensure excellence in service delivery and portfolio management. We value the ability to engage multidisciplinary teams and negotiate with stakeholders, aligning operational efficiency with our global consulting strategy. Key Responsibilities: Establish and ensure achievement of project objectives; Develop schedules, lead meetings, monitor scope, deadlines, and critical priorities; Ensure the required team composition for the project, analyzing desired profiles and participating in the selection process with the responsible department; Support business areas in understanding the company’s data handling practices and data flows; Conduct alignment and guideline meetings with the client; Organize data and generate reports to support decision-making; Negotiate deadlines and deliverables; Be accountable for open-scope projects; Translate strategies and information to the support team. Requirements: Academic degree in Information Systems or related fields; Experience in service/project portfolio management, definition and monitoring of SLAs, KPIs, and OKRs; Knowledge of ITIL/ITSM (IT Service Management); Familiarity with agile methodologies (Scrum, Kanban, SAFe), traditional frameworks (PMBOK, COBIT), and ability to apply productivity and quality metrics to technology teams; Experience managing operational costs, margins, profitability, outsourcing contracts, software factories, and IT vendors; Experience in audits, compliance with LGPD, ISO 27001, applicable regulations, operational risk management, and service continuity; Proficiency in project management tools (Jira, Trello, MS Project), service monitoring tools (ServiceNow, Zabbix, Dynatrace), and ERP/CRM systems. Preferred Qualifications: Location: São Paulo (Hybrid – 3 days/week) Why build your career at Meta? We offer autonomy, clear goals, and a dynamic and challenging environment where professionals have the opportunity to interact with diverse technologies, participate in all types of projects, bring new ideas, and work from anywhere in Brazil—and why not?—the world. Additionally, we are one of the best companies to work for in Brazil according to Great Place to Work, and one of the 10 fastest-growing companies in the country for three consecutive years, as reported by the Informática Hoje Annual Report. What are our values? * We are people serving people * We think and act like owners * We have a drive for performance * We grow and learn together * We pursue excellence and simplicity * Innovation and creativity are in our DNA All individuals are welcome regardless of their condition, disability, ethnicity, religious belief, sexual orientation, appearance, age, or similar factors. We want you to grow with us in an inclusive, welcoming environment full of opportunities. Do you identify with this? Then, #JoinMeta! 2601010046291872407