LEAD SERVICES I

Description

Job Summary: We are seeking an agile professional with excellent demeanor and communication skills to manage operations at a banking client, ensuring quality and alignment with teams. Key Highlights: 1. Experience working with high-demand, dynamic banking clients 2. People and process management to drive team high performance 3. Opportunities for continuous improvement and strong client relationships **Description:** * Work with clients in the banking sector, which demands a high level of agility, sense of urgency, and rapid response capability. We seek a professional with excellent demeanor, clear and assertive communication skills, as well as the ability to operate effectively in dynamic, high-demand environments. * Daily responsibilities include frequent visits to two key operational units: Santo Amaro and Vila Olímpia. These locations host resident teams requiring close supervision, routine support, and continuous guidance to ensure service quality. * The professional will be responsible for ensuring smooth day-to-day operations, adopting a proactive approach—identifying opportunities for improvement and maintaining constant alignment with both internal teams and the client. **Responsibilities and Duties** **Responsibilities:** * Ensure service delivery and administrative process quality, guaranteeing compliance with SLAs and KPIs agreed upon with the client under their responsibility; * Manage people and processes, promoting organization, engagement, and team high performance; * Monitor and analyze performance indicators, proposing and implementing continuous operational improvements; * Maintain close interaction with the client to strengthen the relationship and ensure expectation alignment; * Control daily patrol schedules, ensuring execution of operational routines; * Monitor paper and supply consumption, ensuring appropriate usage and avoiding waste; * Track the operational backlog, providing weekly updates to the manager including status, action plans, and demand progress; **Requirements:** * Strong verbal and written communication skills; * Professional demeanor and good interpersonal relationship skills; * Intermediate/advanced Excel knowledge (a test will be administered); **Preferred Qualifications:** * Experience in the IT field; * Prior experience in operations or team management; **Requirements and Qualifications** Technical education in Electronics, Information Technology, Data Processing, and/or pursuing a bachelor’s degree in IT, Exact Sciences, or related fields. Experience in people management; experience in print outsourcing market; pursuing a bachelor’s degree in Exact Sciences. Intermediate Office Suite (Excel, PowerPoint). Specific Competencies: • Ability to Influence • Commitment to Solutions Essential Competencies: • Do It Well • Ability to Transform • Surpass Limits 1–3 years **Additional Information** Check out the benefits included in this journey: Profit Sharing (PLR): Above-market recognition, valuing achievements built together. Health and Well-being: Medical and dental assistance for employees and dependents; Telemedicine with no co-payment; Mental Health and Healthy Eating Programs; Wellhub. Meal or Food Allowance. Birthday Day Off. Development: Yes, University: our corporate university offering courses and learning paths that foster continuous learning and professional growth; Educational partnerships with recognized academic institutions. Referral Program: Here, great referrals to join our team are duly recognized.