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Jr Customer Experience & Support Analyst

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: Join a team that contributes to financial solutions making the industry safe, accessible, and dynamic—with a focus on cybersecurity and technological advancement. Key Highlights: 1. Actively supporting security solutions and responding to incidents. 2. Risk mapping and implementation of cybersecurity tools. 3. Opportunity to build the future of finance with cutting-edge technology. **At Topaz, technology unites us and evolution connects us!** In our organization, we are fully committed to contributing to financial solutions that make the industry safe, accessible, and dynamic. We aim to reach different parts of the world with our extensive ecosystem of technological solutions. Therefore, we invite you to join this team! Moreover, we offer excellent benefits for you! We know that together we will achieve success—so apply now and become part of this great team. **Responsibilities and Duties** ***Your day-to-day at Topaz:*** * Handling service tickets during operational routines; * Monitoring the client’s operational journey; * Generating periodic reports on results achieved through implemented actions; * Actively engaging in and executing technical tasks focused on supporting security solutions; * Vulnerability assessments; * Incident response; * Anticipating and standardizing data recovery and intrusion response procedures; * Continuously monitoring company and client networks; * Risk mapping and implementation of environment security solutions; * Implementation of cybersecurity tools; * Analysis of emerging data security trends; * Conducting failure and response tests; * Performing ongoing assessments and diagnostics of potential existing risks; * Client support for installation, operation, and updating of virtual protection software and platforms; * National and international travel for operational assignments. **Requirements and Qualifications** **What do you need to know to join Topaz?** * Knowledge of operating systems; * Programming logic; * Computer networking; * Basic database queries; * Basic knowledge of application and database servers; * Virtualization; * Experience applying IT Service Management methodology (ITIL); * Currently pursuing or having completed a Bachelor’s or Technologist degree in Computer Science, Information Systems, or related fields; * Ability to perform data analysis and consolidation; * Availability for national and international travel; * Technical English or Spanish proficiency; * Knowledge of fraud detection and prevention (preferred); * Web and Mobile development knowledge (preferred). **Additional Information** **Keep in mind these benefits that will enhance your experience at Topaz!** **Health and Well-being:** Because we care about our teams, we offer various health plans focused on promoting well-being within the organization. **Personal and Professional Development:** We are constantly evolving. Thus, we provide environments, programs, and policies that guarantee the space and opportunities you need. **Flexibility and Time Off:** Here, you’ll find the time needed to recharge, plus an additional day off on your birthday. **Partnerships:** We offer various partnerships and discounts. #VemSerTopaz At **Topaz**, we go beyond technological creation: **we transform how the world interacts with money.** Our secret? **Topaz One—the first global full-banking platform, designed to accelerate the evolution of financial institutions and propel them into new frontiers.** #### **We are a vibrant community of over 2,000 Topazers**, united by a deep passion for technology, innovation, and the creation of disruptive solutions. Our diversity of cultures and experiences enriches our perspective and drives us to achieve extraordinary results. #### **If you seek a place where your talent makes a real impact, where you can grow professionally and be part of a global community shaping history,** **join us as a Topazer!** #### **Join our team and let’s build the future of finance.**

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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