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Jr Customer Experience & Support Analyst

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: Topaz is seeking a professional to maintain and automate systems, with a focus on Cloud technologies and Database, collaborating across multiple departments and pursuing continuous learning. Key Highlights: 1. Work with technology to deliver global financial solutions 2. Work with automation and web environments 3. Develop and maintain operational processes ***At Topaz, technology unites us and evolution connects us!*** Within our organization, we are fully committed to contributing to financial solutions that make the industry safe, accessible, and dynamic. We aim to reach different parts of the world with our extensive ecosystem of technological solutions. Therefore, we invite you to join this team! Moreover, we offer excellent benefits for you! We know that together we will achieve success, so apply now and become part of this outstanding team. **Responsibilities and Duties** **Your day-to-day at Topaz:** * Perform database queries and modifications, both relational and NoSQL * Intermediate-level programming skills, focused on automation and web environments * Understand team-based programming practices, including basic knowledge of deployments * Create and maintain containers * Possess solid knowledge of basic commands, ability to operate major services, and familiarity with their internal/external communications * Understand Cloud architecture * Be familiar with operational processes, including workflows, alerts, development, and maintenance in general * Collaborate dynamically with various departments * Show interest in learning new technologies and acquiring new knowledge * Handle operational support tickets * Generate periodic reports on results achieved through implemented actions * Conduct ongoing assessments and diagnostics of potential existing risks **Requirements and Qualifications** **What do you need to know to join Topaz?** * Linux (Debian/Ubuntu family) * Programming languages: Python or NodeJS for Frontend and Backend * Visual Studio Code * Git repository using GitLab and its deployment tools * Docker containers in a Kubernetes environment * Databases: Postgres, DynamoDB * AWS infrastructure, with emphasis on EC2, Redshift, Kubernetes, and CloudWatch * JIRA and other Atlassian products * Apply IT Service Management methodology (ITIL) * Currently pursuing or completed a Bachelor’s or Technologist degree in Computer Science, Information Systems, or related fields * Ability to perform data analysis and consolidation * Availability for national and international travel * Technical proficiency in English or Spanish **Additional Information** **Keep in mind these benefits that will enhance your experience at Topaz!** **Health and Well-being:** Because we care about our teams, we offer diverse health plans focused on promoting well-being across the organization. **Personal and Professional Development:** We are constantly evolving. Thus, we provide environments, programs, and policies that guarantee the necessary space and opportunities for your growth. **Flexibility and Time Off:** Here, you’ll find the time needed to recharge, plus an additional day off on your birthday. **Partnership Benefits:** We offer various partnerships and discounts. #JoinTopaz At **Topaz**, we go beyond technological creation: **we transform how the world interacts with money.** Our secret? **Topaz One—the first global full-banking platform, designed to accelerate the evolution of financial institutions and propel them into new frontiers.** #### **We are a vibrant community of over 2,000 Topazers**, deeply passionate about technology, innovation, and building disruptive solutions. Our diversity of cultures and experiences enriches our perspective and drives us to achieve extraordinary results. #### **If you seek a place where your talent makes a real impact, where you can grow professionally and be part of a global community making history,** **join us as a Topazer!** #### **Join our team and let’s build the future of finance.**

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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