IT SUPPORT COORDINATOR

Description

Job Summary: Coordinate and monitor IT teams, optimize processes, plan implementations, and ensure customer satisfaction, with a focus on leadership and results. Key Highlights: 1. Coordinate IT teams and ensure compliance with contractual goals 2. Identify technological solutions and optimize processes 3. Leadership profile focused on results and people development **Overview** --------------- We are seeking an IT Support Coordinator to coordinate and monitor the activities of the customer support team (internal and external), aiming to meet agreed service levels and other contract-related indicators, in accordance with established quality standards and deadlines. Candidates must reside in the **GOIÂNIA AIRPORT** region. **Responsibilities and Duties** ----------------------------------- * Coordinate IT teams, ensuring achievement of contractual goals; * Identify technological solutions to optimize processes; * Plan implementations and monitor business and customer needs; * Develop short- and long-term goals; * Support execution of business plans and strategic initiatives; * Prepare performance, productivity, and growth reports; * Coordinate local customer support, monitoring KPIs and deliverables; * Monitor service levels and response times via ITSM system; * Assess team reallocation needs based on demand and technical profiles; * Interact with customers to measure satisfaction and define corrective and preventive actions; * Analyze satisfaction surveys and address identified issues; * Identify new customer demands and direct opportunities to the commercial area; * Evaluate projects and determine training or team allocation needs; * Evaluate team performance and identify training requirements; * Align processes and actions with partner companies at client sites; * Coordinate communication of operational results; * Monitor performance indicators and ensure high-quality support; * Promote training aligned with contracted service requirements; * Drive organizational climate and team satisfaction initiatives; * Monitor climate surveys and implement improvements; * Ensure accurate timekeeping system registration and adjustments; * Ensure monthly timesheet verification and signature; * Conduct frequent feedback sessions with team members. **Requirements and Qualifications** ------------------------------ * Evaluate and implement solutions for process optimization; * Leadership profile focused on results. * Analytical ability and data orientation. * Ability to work collaboratively and develop people. * Education: Completed Bachelor's degree in Information Technology **or** ongoing postgraduate studies. * Specific Courses / Certifications (PREFERRED): Operating systems certification (preferred); Network environments certification (preferred); Microsoft certifications; Customer service courses; Team leadership / People management courses; ITIL V3 / V4; COBIT; Cisco CCNA; People management techniques **What We Offer You?** ------------------------------- * Meal or Food Allowance; * Medical and Dental Assistance; * Pharmacy Program (discounts on medication purchases); * Gym Partnership; * Life Insurance; * TIVIT Club (discounts and partnerships with top retailers); * PAC – Career Acceleration Program; * Certification Reimbursement; * MOBIFLIX – Our corporate academy offers both in-person and online courses aligned with the latest technology market trends; Minimum Education Level: Higher Education Desired Education: Information Technology, Higher Education Driver's License Requirement: B