Job Summary: We are seeking an IT Operations Supervisor to supervise teams, manage people and processes, and ensure excellence in service delivery and communication. Key Highlights: 1. Opportunity to supervise IT teams and processes 2. Focus on people management and continuous improvement 3. Acting as the focal point between operational teams and IT departments **IT Operations Supervisor – Vila Madalena** We have an outstanding opportunity for an **IT Operations Supervisor**. **About the company** **Positivo S+** is a technology company focused on innovative solutions across multiple sectors. We seek a team of engaged professionals passionate about making a difference. If, like us, you believe you can make a difference, join our team and grow with us! **Main Responsibilities** * Supervise Service Desk (Level 1 Support) and Field Service team activities; * Manage people, monitoring performance, development, and team engagement; * Manage attendance tracking, shift schedules, vacation planning, and other administrative routines for the team; * Monitor, analyze, and ensure proper handling of technical tickets, guaranteeing SLA compliance; * Provide support to VIP customers, ensuring service excellence and quality; * Organize, standardize, and promote continuous improvement of operational processes; * Act as the focal point between operational teams, business units, and other IT departments; * Ensure clear communication, alignment of expectations, and smooth handling of requests; * Contribute to service continuity in academic environments, focusing on efficiency and quality. **Mandatory Requirements** * Proven experience in IT technical support; * Experience managing Service Desk and/or Field Service teams; * Completed Bachelor’s degree; * Operating Systems; * Hardware; * Software; * Telephony; * Databases; * Networks; * Excellent verbal and written communication skills; * Professional demeanor, exemplary behavior, and strong interpersonal skills; * Management-oriented profile with a human-centered approach, close interaction with the team, and results focus. **Preferred Qualifications** * English language proficiency; **Employment Type: CLT + Benefits** * Standard business hours – Monday to Friday, from 8:00 AM to 5:00 PM; * Medical and dental plans; * Life insurance; * Meal allowance / Food voucher; * Transportation voucher; * Discount club; * Access to Wellhub (gyms) and Mente Tranquila; * Discounts on Positivo products; * University partnership; * And much more. If this opportunity resonates with you and you want to grow alongside **Positivo S+**, **apply now** and join our team! Minimum Education Level: Bachelor’s degree