Job Summary: We are seeking a Quality and Processes Manager to establish process governance, optimize operational efficiency, and ensure alignment with corporate strategy. Key Highlights: 1. Lead governance and process structuring within the company 2. Develop and optimize performance indicators 3. Lead and develop the Quality and Processes team **Who We Are?** We are a telecommunications company with over 18 years of history, operating in the corporate, government, and wholesale markets. We connect businesses with solutions in Connectivity, Voice, Security, Cloud, and Infrastructure. But here’s the most important part: **we truly love our customers**. Our DNA is built on relationships, agility, teamwork, and a genuine desire to make things happen. We grow fast—and we grow with people. **We Are Looking for a Quality and Processes Manager** **What Will Be Your Challenges:** Structure and consolidate the company’s process governance, ensuring organizational clarity, operational efficiency, and alignment among processes, indicators, and corporate strategy. **Key Responsibilities:** Lead the company’s process governance Structure and maintain the Key Process Matrix Ensure formal assignment of process owners Map critical processes (AS-IS) Conduct analyses and propose improvements (TO-BE) Structure the process nonconformance backlog Act as the interface between processes and IT systems Lead the transition of system-related activities to IT Classify incidents (system × process × usage) Structure indicators linked to key processes Build the corporate indicator dictionary Ensure alignment between indicators and OKRs Support technical implementation in Power BI Support system migrations Establish criteria for prioritizing improvements Create and chair the Processes and Systems Committee Develop and lead the team within the area Present executive reports to the Operations Director **Job Requirements:** Completed undergraduate degree in Administration, Production Engineering, Engineering, Information Systems, or related fields **Desirable:** Postgraduate degree in Process Management, Governance, Business Management, or Executive MBA Experience in Process Governance, Organizational Structuring, Performance Indicators, Strategic Projects, and team leadership. Experience with Power BI or corporate indicator structuring. Process modeling (BPMN or equivalent). Corporate governance structuring. RACI matrix development. Definition and structuring of KPIs. Advanced Excel. Basic knowledge of Power BI. ERP/CRM knowledge (SAP, Elleven or similar). PDCA methodology and continuous improvement. **Differentiators:** Experience in B2B companies or telecom/technology sectors. Experience implementing process governance