Description
Job Summary:
Technical support professional responsible for on-site incident handling, troubleshooting, and system updates.
Key Highlights:
1. On-site service and incident resolution
2. Microcomputer maintenance and user support
3. Knowledge of ITIL, hardware, and Office 365
**Job Details**
Daily Responsibilities:
On-site incident handling
Execution of checklists and visit records
Troubleshooting until resolution
Updating incidents in the tracking tool
Coordination with other departments when necessary
Customer service in accordance with defined procedures
Requirements:
Completed high school education
Currently pursuing or holding a bachelor’s degree in IT or Electrical Engineering (preferred)
Knowledge of microcomputers
User support techniques
Technical Skills:
ITIL – Incident and Request Management
Remote access tools
Hardware (PCs, laptops, printers, and peripherals)
VPN – installation and configuration
Office 365
Employment Type: Full-time CLT
Compensation: R$2.457,84 per month
Benefits:
* Medical insurance
* Dental insurance
* Childcare allowance
* Life insurance
* Meal allowance
* Food allowance
* Transportation allowance