Every time you look up at the sky to dream, we’ll be there. \#TheSkyIsBlue Have you ever thought about continuing to soar in your career with the Best Airline in the World? **Responsibilities and Duties** **Your Day-to-Day:** The Crew Member will join our **Digital Channels** team at our headquarters **AZV**, located in **Barueri/SP**. Act as a Business Analyst (BA) across Digital Channels, leading problem analysis, discovery, and specification of solutions that impact customer journeys. Serve as the liaison between Business, Design, and Technology to ensure clarity, alignment, and understanding of what truly delivers value to the user. **Problem Analysis and Diagnosis** * Investigate root causes of journey-related problems (data, interviews, behavior). * Structure problem models (before/after, impacts, metrics). * Identify pain points, needs, and opportunities in digital channel enhancements. * Align identified problems with strategic goals and OKRs. **Ongoing Discovery** * Lead and support discovery sessions with Design, business areas, and Technology. * Suggest hypotheses and success criteria. **Specification and Documentation** * Translate validated problems and hypotheses into clear requirements. * Write business rules and functional specifications. * Document proposed behaviors and solutions. * Prepare comprehensive briefings for development and QA. **Development and Delivery Oversight** * Collaborate with the Product Owner (PO) and Tech Lead to refine user stories and ensure technical understanding. * Participate in Agile ceremonies to maintain clarity and alignment among involved teams. * Participate in functional UAT and provide feedback to partner teams. * Participate in deployment activities to ensure smooth delivery across Digital Channels, IT, Partners, and internal departments. **Metrics, Results, and Learning** * Monitor journey metrics (errors, conversion, volume, click-through rates). * Evaluate the impact of delivered solutions and propose next steps. * Flag risks, dependencies, and necessary adjustments in the product roadmap. **Requirements and Qualifications** **What You Need to Bring in Your Suitcase (Prerequisites):** * Bachelor’s degree completed or in progress in related fields. * Experience in Product, Functional Analysis, Digital, or related areas. * Knowledge of discovery, problem analysis, and solution specification. * Experience with Agile methodologies (Scrum/Kanban). * Strong communication skills, critical thinking, and autonomy in analysis. * Intermediate English. **Enjoyed Our Challenge? Apply Now!** **Join us and take off in your career!** \#JoinAzul **Additional Information** **Azul Crew Member** (employee): please inform your manager of your interest in and participation in this selection process. **During the Registration Stage**, in the field: **Referred By**, you must enter your **manager’s full name and Azul email address**. This way, they will be formally notified of your application. We are a people-first company with over 15,000 passionate Crew Members dedicated to caring for our Customers and connecting people through unique experiences. Our story began in December 2008, and today we are Brazil’s largest airline by number of cities served, operating to more than 130 domestic and international destinations. **Our Vision:** Together, build the best airline in the world. **Our Mission:** Make this the best job of your life—and make our Customer’s flight the best of theirs. **Our Values:** They form the foundation of Azul’s culture, guiding and inspiring how we work every day. **Safety \|** Nothing is more important. **Consideration \|** Treat others the way they would like to be treated. Observe, Perceive, and Act (OPA). **Integrity \|** Be a model of goodness. **Passion \|** Love what you do. **Innovation \|** Stay open-minded and improve every day. **Excellence \|** Be impeccable in everything you do. **Respect Is the Foundation of Our Values!** We believe diversity goes beyond profiles: it broadens perspectives, enriches decisions, and builds a fairer environment for everyone. That’s why our selection processes are conducted based on equity and a commitment to guaranteeing real opportunities—without distinction of race, color, gender, sexual orientation, nationality, disability, age, social class, religion, or any other factor that defines who you are. **Health & Well-being Programs and Partnerships Offered by Azul to You and Your Family (for CLT Crew Members)** **Azul Angel** \- Our program supporting Crew Members with psychosocial, legal, and financial assistance. **Azul Stork** \- A program supporting pregnant women and new mothers until their baby’s first birthday. Valid for Crew Members and dependents. **Wellhub** **and TotalPass** **Anti-Smoking Program** **NutriAzul** \- Nutritional follow-up. **Zenklub** – Online therapy to care for your mental health. **SEST SENAT** \- Free courses, community centers, dental care, physiotherapy, nutritionists, and psychologists. **Concierge \-** All our well-being benefits at your fingertips. **Pharmacy Discounts** **We Develop Your Career With:** Future Conversations with your leader. Individual Development Plan. Training at our Corporate University — Uniazul. Education incentives for undergraduate, graduate, and language studies through partnerships with multiple institutions. **Helping Is Part of Our Essence!** Acting with social responsibility is deeply connected to our essence. After all, we operate across the entire Brazilian territory—with over 130 bases—and care about the country’s social development. Therefore, we align our business strategy with our core cultural principle—putting people first—in an initiative transforming our nation: the Azul Volunteer Program. Today, we have over 7,000 volunteer Crew Members connecting people and transforming lives. **Do You See Yourself Here? Join Us on This Flight!** **\#TheSkyOfBrazilIsAzul**