Job Summary: Proxxima is seeking talents for operational IT support, with a focus on quality management, customer service, and request resolution, valuing teamwork and continuous improvement. Key Highlights: 1. Focus on quality management and continuous improvement 2. IT customer service and support 3. Dynamic and collaborative team work Proxxima is looking for new talents to join its team. If you are passionate about technology, enjoy working in teams, value people, are dynamic, and prioritize continuous improvement, join our team. **Responsibilities and Duties** **Responsibilities:** * Ensure proper functioning of the quality management system; * Perform support services in the related area; serve Link customers by providing and receiving information about products and services; handle various pending matters, fulfilling all necessary procedures related to them; * Verify and analyze complaints received via phone calls; * Address requests before escalating them to external teams, aiming for rapid and accurate resolution; * Provide feedback and confirm with the customer whether the issue has been resolved after BackOffice actions; * Contact responsible departments to provide user support; * Support remote technicians; * Monitor pre-established deadlines for requests and ensure SLA compliance; * Perform support services in the related area; * Serve Link customers by providing and receiving information about products and services; * Understand and comply with quality policy guidelines; * Understand and comply with regulatory procedures applicable to your activity and department; * Organize individual or shared workspaces. **Duties:** * Analyze and handle received requests; * Add access points under maintenance; * Provide feedback to customers. **Requirements and Qualifications** **Mandatory prerequisites:** * Completed high school education. **Desirable prerequisites:** * Strong oral and written communication skills; * Ability to work effectively in teams; * Communicative profile; * Dynamic profile; * Complementary courses in networking; * Technical English proficiency. **Additional Information** **Professional specialization area:** Networks and IT **Hierarchical level:** Operational **Working hours:** 44 hours per week (as per schedule). **Benefits** Transportation Allowance Meal Allowance Health Insurance (60% covered) SulAmérica Dental Plan Optum – Health and Well-being Life Insurance Partnerships with educational institutions Access to SESI (all regional units) Access to SESC (Garanhuns – PE) #SOMOSPROXXIMA Since 2021, our mission has been to **bring people closer to their desires**, delivering innovative solutions that improve lives and generate value for society as a whole. We operate with quality, agility, and above all, a human-centered approach—people being our greatest purpose. We seek **dynamic, authentic individuals ready to make a difference**. More than filling positions, we aim to **build genuine connections with those who believe in collaboration, innovation, and mutual respect**. Throughout our journey, we have earned the following certifications: * ISO 9001:2015 * GPTW Certification – Jan 2025 – Jan 2026 * GPTW Diversity Award 2025 – “Young Talents” Category To make this vision a reality, we rely on what matters most: our team. **Grow with us!** #VemPraProxxima