Job Summary: We are seeking a professional to provide on-site and remote technical support, with a focus on innovation, problem-solving, and excellence in customer service. Key Highlights: 1. Vibrant culture of innovation, curiosity, and customer respect 2. Freedom to explore skills and collaborate with brilliant minds 3. Opportunity to shape the future of technology At Hitss, innovation is our fuel, curiosity is our engine, and respect for the customer is our compass. If you are driven by passion to create disruptive technological solutions, constantly seek challenges that push the boundaries of what’s possible, and believe that putting the customer first is the key to success, then you’re in the right place. We want people who stand out, think outside the box, and are willing to explore new horizons. Here, every idea is valued, every question is encouraged, and every challenge is embraced as an opportunity for learning and growth. Join us and become part of a vibrant culture where innovation is fueled by relentless curiosity and customer respect permeates all our actions. Here, you’ll have the freedom to explore your skills, collaborate with brilliant minds, and shape the future of technology. If you’re ready to join a company that believes talent is the key to success, send us your resume and join our team. We look forward to meeting you and jointly driving the next generation of technological solutions. **Come be a Hit!** **Responsibilities and Duties** * Provide on-site and remote technical support within the SLA established by the client; * Proficiency in remote access tools for technical support. E.g.: Remote Control, SCCM, etc. / Equipment rollout and movement, and software deployment; * Close tickets in the client’s ticketing tool; * Provide support for Operating Systems (W7, W8, W10, W11\), Networks, Office 365 and earlier versions / Intermediate troubleshooting for hardware and software; * Manage ticket queues ensuring SLA compliance and provide intermediate support for fixed and mobile telephony; * Perform asset inventory and crimping and labeling of structured network cabling; * Provide Virtual Machine (VM) support and troubleshoot network cabling; * Automate processes. **Requirements and Qualifications** **Required Qualifications:** * Bachelor’s degree in Technology or related fields; * Experience with remote access tools for technical support. E.g.: TeamViewer, VNC, Remote Control, SCCM, Automatos; * Experience in on-site support for network assets, crimping and labeling of structured network cabling, switch and router installation, and knowledge of Microsoft Active Directory; * Experience acting as remote hands for the N3 network team; * Experience supporting Office 365 and earlier versions, hardware and software troubleshooting, and tracking tickets to ensure SLA compliance; * Experience in basic support for fixed and mobile telephony and performing asset inventory; * Knowledge of Microsoft Active Directory; * Virtual Machine (VM) support / Organization. **Desired Qualifications:** * Knowledge of macOS operating system and network configuration; * OS image creation; * ITIL and HDI certifications. **Additional Information** Want to learn about all our open positions? Visit our page: Hitss \- Work With Us https://globalhitss.gupy.io/ **Important: All our job openings are open to professionals with disabilities, gender equity, and racial/ethnic equity.** HITSS BRAZIL is a multinational company of the Claro Group, operating for over 30 years in the digital solutions and IT services market across 7 countries. Combining unparalleled experience and specialized expertise, our 5\.000 employees are committed to making the new happen every day. We invest in innovation with integrity and strive to develop inclusive, responsible, and sustainable solutions to serve our employees and customers. **Through our Diversity and Inclusion pillar, everyone has equal opportunities to build their career.** We make no distinction based on gender, religion, race, sexual orientation, social status, or disability. If you enjoy challenges, trends, agile and innovative processes, this is your place. Junte\-se a nós!
João Silva
Indeed · HR
João Silva
Indeed · HR
