Operations Supervisor - Guarulhos

Description

Job Description: Who We Are – iMile Delivery Brazil iMile is a global last-mile logistics company, founded in Dubai in 2017, operating in over 30 countries. Present in Brazil since 2022, iMile Delivery Brazil is experiencing rapid growth, delivering comprehensive, technology-driven logistics solutions focused on efficiency, scalability, and innovation. Position: Operations Supervisor Professional Responsibilities Manage regional SLA compliance, monitoring daily collection, transfer, and delivery processes; Track operational performance of DS (stations/centers), taking action on delayed, held, or undelivered packages; Guide suppliers and stations in exception handling, ensuring timely resolution and closure; Manage third-party regional suppliers (DCs and DSs), ensuring contractual compliance; Monitor supplier performance indicators, such as on-time delivery rate, forged signatures, returns, and service quality; Review and validate supplier billing data (volumes, costs, discounts, and KPI-based incentives); Supervise delivery planning, inventory management, package flow, and execution of operational processes at DS locations; Ensure correct POD (Proof of Delivery) execution, preventing losses, misplacements, operational errors, and forged signatures; Manage returns, intercepts, and reverse logistics operations; Collaborate closely with Customer Service, Finance, and Quality departments; Control operational costs (transportation, personnel, equipment); Job Qualifications Experience in logistics, courier, or last-mile operations; Experience managing suppliers, stations (DS), and cost control; Ability to perform effectively under pressure in dynamic, high-volume environments; Proficiency in Excel, operating systems, and monitoring and analytics tools; Strong communication, coordination, and execution focus. Behavioral Competencies Analytical mindset and KPI orientation; Organization and priority management; Data-driven decision making; Clear and concise communication; Negotiation skills and stakeholder management; Proactivity and ownership mindset; Teamwork; Resilience and adaptability to change. Work Arrangement Location: Guarulhos – SP Work Model: On-site Shifts: T1, T2, T3 Benefits Medical and dental insurance; Meal allowance and food allowance; Life insurance; Profit-sharing program (PLR); TotalPass; Partnerships with SESC and SEST SENAT; Commuter allowance or mobility assistance. Salary: 7000 - 7000 City - Standard Field: Guarulhos de - Standard Field: Junior