JUNIOR ACCOUNT EXECUTIVE

Description

Job Summary: A professional to support customer portfolio management, perform commercial and administrative activities, ensure customer satisfaction, and drive revenue growth. Key Highlights: 1. Support customer portfolio management and relationship building 2. Ensure customer satisfaction and contribute to growth 3. Develop skills in communication, organization, and negotiation **Junior Account Executive** A professional responsible for supporting customer portfolio management, executing commercial and administrative activities related to relationship management and service delivery, ensuring customer satisfaction and contributing to revenue growth. **Main Responsibilities** * **Portfolio Management**: Monitor assigned customers. * **Customer Service**: Respond to requests, clarify doubts, and forward internal demands. * **Commercial Support**: Prepare proposals, quotations, and follow-ups; participate in commercial meetings. * **Internal Coordination**: Collaborate with operations, marketing, and finance teams to ensure timely deliveries and deadlines. * **Reporting**: Record activities and results in the CRM; generate periodic performance reports. * **Post-Sales**: Monitor implementation/delivery, collect feedback, and identify upsell or renewal opportunities. **Minimum Requirements** * **Education**: Currently pursuing or completed undergraduate degree in Business Administration, Marketing, Communications, Accounting, or related fields. * **Experience**: 0–2 years in customer service, sales, or commercial support. * **Tools**: Basic knowledge of CRM and Microsoft Office suite; ability to learn new systems **Skills:** * Clear and empathetic communication * Organization and time management * Results orientation * Customer focus * Negotiation and proactivity * Team management