Exchange Relationship Coordinator

Description

Job Summary: Ensure technical-operational relationship with Unimeds, coordinating support to processes and guaranteeing full access for beneficiaries, optimizing workflows and reducing costs. Key Highlights: 1. Coordinate technical-operational support and ensure effective access. 2. Lead team management and optimization of workflows for efficiency. 3. Act as an interface with internal departments and Unimeds, focusing on improvement. Ensure the technical\-operational relationship with Unimeds of the System, coordinating support to processes in the areas of CNU’s operation, ensuring full access effectiveness for beneficiaries to healthcare services and cost reduction in occasional care through strategic direction toward the Unimed Network, enabled by team management, institutional articulation, and optimization of workflows between internal and singular departments. **Responsibilities and Assignments** Establish goals and actions for cost reduction, monitor performance indicators, response times, goal achievement, and quality of handled cases. Support analysis of complex cases, guiding the team in decision-making. Act as a liaison point with internal departments (network, audit, legal, regulation, etc.) as well as with Unimeds, when necessary. Develop, train, and engage the team to achieve established results, ensuring a positive organizational climate. Propose process and workflow improvements aiming at operational efficiency and better customer experience, ensuring high-quality deliverables, guiding processes, standardizing routines, preventing and correcting errors at all stages. **Requirements and Qualifications*** Completed undergraduate degree: Field of Study\_ Business Administration, Health Management, Accounting Sciences, Economics or related fields. * Postgraduate degree or equivalent MBA in Health, Human Resources Management, Negotiation or related fields. * Knowledge related to: National Exchange Manual and other Unimed System regulations; Normative Resolutions (RNs) concerning customer service deadlines; Experience in areas related to negotiations, prospecting, and accreditation of providers. * Knowledge of regulatory frameworks (ANS) and complementary legislation. **Additional Information** **What You’ll Get Here:** **Health and Well\-Being** * **Medical Assistance:** Outpatient, hospital, and obstetric coverage for you and your legal dependents. * **Dental Assistance:** Plans with company subsidies covering basic procedures, orthodontics, and prosthetics. * **Pharmacy Benefit:** Convenience for purchasing medications at accredited pharmacies with payroll discounts and limits based on salary. * **Wellhub (Gympass):** Wellness platform offering access to gyms and health apps, extendable to up to 3 dependents. **Food and Meals** * **Meal Card:** Amount credited per business day worked for your daily meals. * **Food Card:** Monthly free credit to assist with grocery purchases. **Protection and Future** * **Private Pension Plan:** Company-established plan to support building financial reserves and future income. * **Life Insurance:** Coverage for death and disability, providing financial protection for you and your family. * **PPR (Profit-Sharing Program):** Annual reward based on collective cooperative goals achieved. * **Mobility and Commute** * **Transportation Voucher:** Available for commuting between residence and workplace under in-person or hybrid work arrangements. * **Parking:** Agreements with parking networks near company locations. **Quality of Life and Partnerships** * **Day Off:** One day off granted after your birthday for you to enjoy as you wish. * **Family Support:** Daycare or Babysitter Assistance for employees with children up to 16 months old. * **Benefits Club:** Partnerships and discounts with educational institutions, language schools, and leisure options. We are responsible for the national operation of Unimed-branded health plans. We market corporate medical assistance with nationwide coverage, delivering health and well\-being to over 2 million lives. With a human-centered focus and commitment to care, we continuously seek ways to strengthen relationships with our employees, beneficiaries, clients, and partners, delivering an ever-better experience for everyone. Unimed Nacional values and supports diversity. People with disabilities, and individuals of diverse races, colors, religions, genders and gender identities, nationalities, sexual orientations, or ages are considered for all our positions, as we believe in the importance of cooperation, sharing ideas, and embracing different perspectives. Everyone is welcome. **\#WeAreUnilover \#Unimed**