Customer Service Coordinator

Description

Job Summary: We are looking for a proactive and organized professional with leadership skills to optimize administrative processes and manage a team, ensuring excellence in customer service. Key Highlights: 1. Tactical execution aligned with strategic and commercial vision 2. Mediation and negotiation with partner operators 3. Generation of operational indicators for adjustments If you are proactive, organized, possess leadership qualities, and enjoy working with analysis and optimization of administrative processes, we have an opportunity for you! If you identify with this role and wish to join a motivated and continuously evolving team, apply now! **Responsibilities and Duties** **Your challenges will include:** * Tactical execution aligned with the company’s strategic and commercial vision. * Ensuring customer requests are addressed within 24 hours of receipt (service or execution). * IN COMPANY – monitoring execution of operational requests (movement, billing, and reimbursement). * Mediating/negotiating with partner operators regarding adverse situations, always striving for excellence and customer satisfaction. * Regularly generating operational indicators to assess needs for adjustments. **Requirements and Qualifications** **It would be important that you have:** * Proficiency in Microsoft Office suite (Word, Excel – intermediate level); * Education: Completed Bachelor’s degree; postgraduate studies preferred; * Experience managing teams; * Technical competence in Operational Benefits Support (insurable and non-insurable benefits). **Additional Information** **Benefits** * Medical Assistance; * Dental Assistance; * Meal Allowance or Food Allowance; * Transportation Allowance; * Life Insurance; * Profit and Results Sharing; **In addition to these benefits, we offer:** * Excellent work environment, relaxed, welcoming, and dynamic atmosphere; * Birthday day off; * Pharmacy card; * Benefits Club (various partnerships offering exclusive discounts); * SESC partnership; * Discount on our products (insurance); * Discount on movie tickets; * Total Pass (Gym Membership); * Auster – Emotional balance enhancement; **Working Hours: Monday to Friday, from 9:00 AM to 6:00 PM.** **Work Location: Faria Lima, with possible client visits.**