Unit Consultant

Description

Job Summary: Work as a Unit Consultant, ensuring excellent customer service, acquiring new clients, generating in-person traffic, conducting sales, and performing administrative tasks. Key Highlights: 1. Excellent customer service and client acquisition 2. Unit management and administrative responsibilities 3. Sales and customer relationship You will serve as a Unit Consultant, ensuring excellent customer service, acquiring new clients, and driving in-person traffic to the unit. Responsibilities and Duties * Greet customers, clarify doubts, and guide them on preparation for procedures; * Customer service: in-person, telephone, and via WhatsApp; * Schedule sessions, verify and confirm procedure and evaluation schedules, as well as other matters requiring customer contact; * Acquire new customers and register them in the system; * Administrative tasks: completing and updating registration data, contract signing, opening support tickets, receiving goods, follow-up, sending emails, etc; * Customer interactions: service, negotiation, sending quotations, follow-ups, payment guidance, cancellations, unit transfers, etc; * Organize and maintain unit hygiene; * Conduct sales and receive payments (online and/or in-person) according to commercial policy; * Perform evaluations for new customers in the absence of the Unit Manager and/or Laser Specialist; * Inform all customers about the NPS survey, encouraging feedback for continuous improvement of our customer relationship; * Close the unit’s cash register, collect and deposit cash (if applicable); * Open and/or close the unit, following security protocols. Requirements and Qualifications * Completed high school education; * Proficiency in Microsoft Office suite; * Experience in customer service and in-person/online sales; * Availability to work weekends on a rotating schedule. Employment Type: Full-time CLT Compensation: R$1.900,00 - R$2.160,00 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance * Food allowance * Transportation allowance Work Location: On-site