WORKSHOP NETWORK SUPERVISOR

Description

Job Summary: Manage the efficient operation of a mechanical workshop by optimizing processes, people, and resources to ensure service quality and customer satisfaction. Key Highlights: 1. Team management and professional development 2. Focus on customer experience and loyalty 3. Innovative and collaborative environment Movida is an urban mobility solutions company with a business model strongly oriented toward socio-environmental development. Since entering the market in 2006, it now operates Brazil’s newest vehicle fleet and maintains locations in the country’s major cities and airports. The company is recognized as a modern car rental provider aligned with the latest technological trends—investing continuously in fleet diversification and renewal, employee training, and exclusive services. Guided by its devotion to service, Movida was the first in the industry to offer services such as monthly and long-term rentals for individuals, pre-payment options, and 27-hour daily rates. Focused on technology, it also pioneered sector-wide solutions including web check-in, in-car Wi-Fi, social media chatbots, and contactless payment technology across all vehicles. A SIMPAR Group company, Movida is now part of Movida Participações, established in 2015 to manage operations related to car rentals, used vehicle sales, and light vehicle fleet outsourcing management. With over 6,000 passionate employees, Movida distinguishes itself through its innovative and straightforward approach. Customer focus and its PEOPLE are at the core of its DNA! All selection processes conducted by **MOVIDA** are affirmative, inclusive, and non-discriminatory. **Responsibilities and Duties** **Role Mission: Ensure the mechanical workshop operates efficiently through effective management of processes, people, and resources—guaranteeing productivity, service quality, operational safety, and full customer satisfaction.** **Responsibilities:** * Manage the service schedule, optimizing workshop occupancy and workflow. * Open, analyze, and monitor service orders, ensuring speed and accuracy in approvals. * Monitor inventory levels of parts, supplies, and materials to prevent shortages or excesses. * Control and maintain equipment, tools, and infrastructure in optimal working condition. * Supervise vehicle diagnostic, preventive, and corrective maintenance processes. * Ensure compliance with technical standards, safety regulations, and applicable legal requirements. * Lead, train, and develop technical and administrative teams, fostering a collaborative and productive environment. * Manage third-party suppliers and service providers, ensuring quality and timely delivery. * Track performance indicators (KPIs), including productivity, rework rate, average service time, and NPS. * Implement continuous improvements in operational processes and customer service. * Maintain workshop facilities’ cleanliness, organization, and upkeep. **Requirements and Qualifications** **Technical Requirements:** (education/courses/language/experience) * Proven experience managing mechanical workshops or related areas. * Technical knowledge of automotive mechanics, electrical systems, and vehicle electronics. * Familiarity with service order management systems (ERP or similar). * Completed or ongoing undergraduate degree in Engineering, Business Administration, or Production Management (preferred). * Intermediate to advanced Excel skills and proficiency with digital tools. * Basic knowledge of quality control, occupational safety, and inventory management. **Behavioral Requirements:** * Leadership and ability to engage teams. * Organizational skills and results orientation. * Clear and assertive communication. * Proactivity and systemic thinking. * Hands-on profile with strong sense of responsibility. * Focus on customer experience and loyalty. * Ability to work under pressure and make quick decisions. **Additional Information** We offer the traditional benefits you already know—and go beyond them. Learn more! * **CONNECTED WITH YOU:** Specialized 24/7 support for our employees and their families via a dedicated center offering psychological, health, social, family, financial, and/or legal assistance—all strictly confidential. * Extended **Maternity Leave** and **Paternity Leave**, plus a **Newborn Kit** for new mothers and fathers. * We understand how vital children’s and adolescents’ education is. At **MOVIDA**, we provide assistance purchasing **school supplies kits** for employees’ children. * Our employees gain exclusive access to a **discount platform** covering travel, culture, entertainment, services, gastronomy, education, and wellness. * Through the **MOVIDA University**, our people learn and accelerate their professional development—becoming true protagonists of their careers.  * We recognize and value our **veteran employees** who celebrate years of service. Those with **15+ years** receive a special mega-event. * **Mom’s Corner:** Dedicated spaces located at our headquarters in Itaim Bibi and administrative office in Mogi das Cruzes—designed for mothers returning from maternity leave who wish to **continue breastfeeding**. These private, comfortable areas include all necessary **equipment for milk expression and storage.** **** * **Totalpass:** Access to an extensive network of gyms and mental health and nutrition services—promoting healthy habits and overall well-being. * **Pet Love:** A special benefit to care for your four-legged family member too. Do you identify with this role? Explore our open positions, apply—and let’s grow together at this company that evolves every day. **About Movida** Movida (MOVI3\) is a car rental company providing innovative urban mobility solutions for every need. As the pioneer in offering services such as monthly rentals for individuals, in-car Wi-Fi, pre-payment, and social media chatbots, it became the first car rental company in Brazil to expand beyond vehicles—helping revolutionize the national car rental industry. Attuned to modern times, Movida invests in sustainability: it was the world’s first publicly listed car rental company to earn B Corporation Certification, joining an elite group of companies whose business models prioritize socio-environmental development. In Brazil, it launched Carbon Free—the first program of its kind among local rental companies—to neutralize CO2 emissions generated by customer rentals. Since entering the market in 2006, Movida was acquired by JSL in 2013 and went public in February 2017. Today, it operates as part of SIMPAR S.A. With an innovative profile and strong corporate governance, it serves both retail customers through car rentals and corporate clients via fleet outsourcing, as well as selling used vehicles. Following significant investments over the past four years, Movida now manages a fleet exceeding 268,000 vehicles, operates 259 car rental locations, and maintains 89 used-vehicle sales points. For more information, visit Movida’s website: https://www.movida.com.br/