Job Summary: Supervise and coordinate boarding and disembarkation activities, ensuring adherence to schedules, organization, and service quality. Key Highlights: 1. Coordinate teams and ensure quality passenger service. 2. Resolve operational incidents and monitor performance indicators. 3. Safeguard the company’s image and support audits and inspections. Supervise and coordinate passenger boarding and disembarkation activities, ensuring compliance with scheduled departure and arrival times as per operational planning. Guide and supervise the boarding team (agents, inspectors, ticket sellers, and support staff), ensuring organization, courtesy, safety, and service quality for passengers. Ensure accurate verification of travel documentation, tickets, fare exemptions, and boarding lists, as well as compliance with ANTT regulations, internal company policies, and operational procedures. Monitor queue organization, legal boarding priorities, and accessibility conditions. Directly handle operational incidents such as delays, reassignments, overbooking, and operational failures. Provide direct support to drivers prior to vehicle departure, including identification, accessibility checks, and operational compliance. Record and report incidents to immediate management, monitor boarding-related performance indicators, and safeguard the company’s image among passengers and regulatory authorities. Support audits, inspections, and regulatory oversight as required. **Required Knowledge** * ANTT regulations applicable to road passenger transport * Passenger rights and responsibilities * Fare exemption rules, half-fare policies, and legal boarding priorities * Accessibility standards and service protocols for persons with disabilities (PwD) * Passenger boarding and disembarkation procedures * Queue management and platform access control * Verification of tickets, boarding lists, and travel documents * Procedures for handling delays, reassignments, vehicle substitutions, and contingencies * Operational workflow at bus terminals, depots, and platforms * Use of ticketing and passenger control systems * Reading and verification of QR codes, e-tickets, and vouchers * Completion of operational reports and incident records * Use of spreadsheets and internal control systems * Passenger service techniques * Handling complaints and resolving conflicts * Clear, concise, and courteous communication—especially during delays or itinerary changes **Behavioral Skills and Competencies** * Responsibility and commitment * Punctuality and attendance * Attention to detail * Organization and discipline in adhering to regulations and procedures * Care for company assets * Teamwork * Strong communication skills * Ethical and professional conduct * Safety awareness and risk prevention * Proactivity and willingness to work as operationally required