**Join the TurboNet team!** We are a constantly growing company committed to delivering the best internet experience and transforming lives with cutting-edge technology. Here, we believe in the power of talent and in people who want to grow. We offer a dynamic environment, real development opportunities, and benefits designed for you to achieve success! **About the Position** As a Customer Success Supervisor, you will be responsible for leading the CS team with a focus on retention and cancellation reversal, ensuring customer satisfaction and goal achievement. We are looking for someone with an analytical mindset, strategic vision, and the ability to inspire the team, promoting a collaborative and high-performance environment. **Responsibilities:** * Supervise and monitor the daily activities of the Customer Success team. * Ensure achievement of retention and satisfaction targets. * Analyze cancellation metrics and propose improvement actions. * Support, develop, and motivate the team to achieve optimal results. * Conduct follow-up meetings and provide feedback to the team. * Prepare management reports and propose customer loyalty strategies. * Contribute to the department's strategic planning. **Requirements:** * High school diploma (higher education in Administration, Sales Management, or related fields is a plus). * Previous experience in team leadership or customer service/success roles. * Intermediate knowledge of Excel. * Strong communication skills, negotiation ability, and decision-making capacity. * Proactive, organized, and results-driven profile. **Benefits offered by Turbo:** * Life insurance. * Meal allowance. * Birthday Day Off. * Wellhub (Gympass). * Mediquo telemedicine. * Career development plan. * TurboNet services plan. * Turbo Academy: continuous training and development. * Company car.