CUSTOMER SERVICE SUPERVISOR

Description

Job Summary: We are seeking a Customer Service Supervisor to lead and develop a team, monitor performance, resolve complex problems, and ensure customer satisfaction. Key Highlights: 1. Team leadership and development 2. Resolution of complex problems 3. Ensuring high satisfaction rates An Information Technology and Call Center company is looking for a Customer Service Supervisor in Cajamar. Grupo Solutions is a company specialized in technology solutions and consulting. We provide services aimed at optimizing business processes and increasing efficiency. **Responsibilities:** Monitor and support team development. Track team goals and performance using reports and operational indicators. Contribute to maintaining a cohesive, organized team aligned with company needs. Address complex issues that frontline agents cannot resolve, providing direct citizen support when necessary. Ensure that in-person service and self-service kiosks comply with protocols to maintain high satisfaction levels. Coordinate multitasking agents to guarantee smooth unit operations. Previous experience as a Customer Service Coordinator, Customer Relationship Manager, Customer Service Team Leader, or Customer Support Supervisor may indicate alignment with some responsibilities of this role. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: 2\.500,00 * Meal Allowance * Food Voucher * Transportation Voucher * Medical Assistance * Life Insurance * Childcare Assistance * Birthday Day Off * Gympass **Additional Information:** * Employment Type: Permanent \- On-site. * Schedule: Full-time * Working Hours: Business hours. Monday to Friday. Shift schedule 5×2\.