COMMERCIAL SUPERVISOR

Description

We are seeking a Commercial Supervisor to lead our sales team. Responsible for supervising the B2C sales team's activities (internet, fixed-line telephony, and mobile telephony) in accordance with the company's internal policies, serving customers in the Northwest region of Paraná and Mato Grosso do Sul, aiming to meet market needs and ensure high-quality customer service both internally and externally. Summary of responsibilities: * Supervise the direct B2C sales team, ensuring achievement of individual and collective targets through training and continuous monitoring, aiming to enhance performance and productivity; * Develop and implement sales strategies by analyzing the market and identifying business opportunities; * Monitor daily, weekly, and monthly sales results, as well as closing procedures for incentive payments, proposing corrective actions when targets are not met to guarantee achievement of monthly goals, and using collected data to provide constructive feedback to the sales team, promoting continuous development and capacity building; * Supervise sales processes from prospecting to closing; * Define monthly routes for the external team to optimize operational efficiency and service quality; * Monitor and analyze team performance indicators; * Participate in strategic meetings for sales planning; * Conduct on-site visits to company branches, identify improvement opportunities, align actions, and supervise customer service to ensure operational efficiency and promote continuous improvement; * Manage the Commercial Team, ensuring compliance with the Code of Conduct in line with internal and external policies, guaranteeing transparency and operational efficiency. Requirements: * Proven prior experience in sales team supervision or management; * Knowledge/experience in Telecommunications is a plus; * Familiarity with sales and negotiation techniques; * Completed undergraduate degree (or currently enrolled); * Intermediate-level Microsoft Office proficiency; * Data analysis and performance indicator analysis skills; * Clear and assertive communication; * Proactivity and strategic vision; * Teamwork and collaboration.