Description
Job Summary:
A professional to lead the customer service team, ensuring service standards, efficiency, and resolution of customer issues, while also supporting team goals and training staff.
Key Highlights:
1. Supervise the customer service team and support operations during peak hours
2. Ensure service standards, courtesy, and efficiency
3. Experience in customer service leadership and strong communication skills
**Responsibilities:**
* Supervise the customer service team (waiters, assistants, and cashiers)
* Organize staff schedules and support operations during peak hours
* Ensure service standards, courtesy, and efficiency
* Resolve customer issues promptly and professionally
* Monitor dining area organization, cleanliness, and overall presentation
* Support sales and team performance goals
* Train and guide staff
**Requirements:**
* Experience in customer service leadership (bars, restaurants, beach clubs, or similar venues)
* Strong communication skills and professional demeanor
* Efficiency, organization, and proactivity
* Ability to work well under pressure
* Flexible availability (including weekends and holidays)
Employment Type: Full-time CLT
Salary: R$2.300,00 - R$3.000,00 per month
Benefits:
* Fuel allowance
* Transportation voucher
Work Location: On-site