Job Summary: A professional to lead the customer service team, ensuring service standards, efficiency, and resolution of customer issues, while also supporting team goals and training staff. Key Highlights: 1. Supervise the customer service team and support operations during peak hours 2. Ensure service standards, courtesy, and efficiency 3. Experience in customer service leadership and strong communication skills **Responsibilities:** * Supervise the customer service team (waiters, assistants, and cashiers) * Organize staff schedules and support operations during peak hours * Ensure service standards, courtesy, and efficiency * Resolve customer issues promptly and professionally * Monitor dining area organization, cleanliness, and overall presentation * Support sales and team performance goals * Train and guide staff **Requirements:** * Experience in customer service leadership (bars, restaurants, beach clubs, or similar venues) * Strong communication skills and professional demeanor * Efficiency, organization, and proactivity * Ability to work well under pressure * Flexible availability (including weekends and holidays) Employment Type: Full-time CLT Salary: R$2.300,00 - R$3.000,00 per month Benefits: * Fuel allowance * Transportation voucher Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
