Reservation Assistant

Description

Job Summary: The professional will sell accommodations and finalize reservations, providing general information and negotiating rates, ensuring compliance with procedures and supporting rate grid analysis. Key Highlights: 1. Sell accommodations and finalize reservations, providing information and negotiating rates. 2. Ensure compliance with procedures and support rate analysis. 3. Interact with customers and systems for efficient reservation management. Company Description We are Accor. We are the world leaders in Enhanced Hospitality. We are over 230,000 hospitality specialists placing people at the heart of what we do, creating new connections and emotions for our guests, nurturing a true passion for service and achievements beyond limits. Everything we do comes from the heart, which is why we are the largest in the art of welcoming, connecting, and serving. We are much more than accommodation and hotels. Our promise is to exceed all expectations, promoting inclusion, care, and impeccable service. We pay attention to the world and to what people seek. Based on the strength of our teams and our robust holistic ecosystem of brands and solutions, we are paving new paths to shape tomorrow’s hospitality and inspire new ways of experiencing the world. Job Description Sell accommodations and finalize reservations in accordance with established procedures and brand policies. Sell accommodations, provide customers with general information about hotel facilities and services, and negotiate rates based on predefined parameters. * Send reservation confirmations to customers. * Attend to customers by telephone, providing general information and clarifications regarding the hotel and its rates, following predefined criteria and standards. * Ensure full compliance with Reservation Department procedures, as well as prepare “self-audit” processes and procedures. * Enter customer reservation information into the system, sourced from the chain’s Central Reservation Office and Events Department. * Support the Reservation Supervisor and/or Front Office Coordinator in analyzing and suggesting necessary adjustments to the rate grid. Follow Revenue Management (RM) standards and procedures. * In the absence of the Reservation Supervisor, interface with RM/Chief Receptionist for rate adjustments. * Continuously monitor/verify hotel availability, jointly analyzing changes with the Reservation Supervisor and/or Front Office Coordinator. * Guide the work of the Reservation Assistant. * Perform other related duties as required by the department. Qualifications Open-mindedness, Customer Orientation, Teamwork, Proactivity, and Initiative. Attention to Detail, Organization, Good Communication, Agility and Proactivity, Courtesy and Empathy, Discretion and Confidentiality, Flexibility and Adaptability. Additional Information Desirable: * Bachelor’s degree completed in Hospitality, Tourism, or related field. * Proficiency in Microsoft Office and Internet applications. * English (Advanced or Intermediate). * Knowledge of Opera Cloud system is a plus.