Quality Supervisor

Description

Job Summary: A professional to supervise the quality of the customer journey, monitor satisfaction, identify improvements, and serve as the liaison between the customer and the company. Key Highlights: 1. Monitor the customer's entire journey, from purchase to after-sales. 2. Monitor and analyze sales and after-sales satisfaction metrics. 3. Develop and implement action plans for continuous improvement. An automotive dealership is hiring a Quality Supervisor with experience. This professional will oversee the customer's entire journey within the company—from vehicle purchase through after-sales service. They will monitor and analyze satisfaction metrics (sales and after-sales). They will act as the liaison between the customer and the company, ensuring efficient communication. They will identify opportunities to improve the customer experience. They will develop and implement action plans to enhance performance and factory evaluation scores. They will collaborate with internal teams to ensure service excellence. Requirements: analytical and critical mindset. Data and metrics interpretation skills. Excellent communication and interpersonal skills. Proactivity and problem-solving focus. Experience in customer service or quality is a plus.