Operational Manager

Description

Job Summary: We are seeking an Operational Manager to lead the team, supervise daily operations, ensure service quality, and achieve performance targets. Key Highlights: 1. Team leadership and operational management of the unit 2. Focus on excellence in customer service and brand standards 3. Opportunity to support sales strategies and customer loyalty Job Description: We are seeking an Operational Manager to lead the team and ensure the unit operates smoothly. This professional will be responsible for supervising daily operations, ensuring high-quality customer service, maintaining brand standards, and achieving performance goals. Main Responsibilities: Manage the team (scheduling, training, motivation, and follow-up) Ensure excellence in customer service Control inventory, orders, and stocktaking Monitor performance indicators (sales, costs, waste) Ensure compliance with quality, hygiene, and food safety standards Resolve conflicts and drive continuous operational improvement Support strategies to increase sales and enhance customer loyalty Requirements: Previous experience in team management (preferably in food service/fast food) Completed high school education (a college degree is a plus) Basic computer skills Strong communication, leadership, and organizational skills Flexible availability (including weekends and holidays) Preferred Qualifications: Experience with franchise networks Courses in management, food service, or customer service Benefits: Competitive market-based salary Transportation allowance Meal/food allowance (if applicable) Performance bonus Join our team! Employment Type: Full-time, CLT permanent contract Compensation: R$2.800,00 - R$9.906,37 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site