Retail Commercial Leader

Description

Job Summary: We are seeking a Retail Commercial Leader to monitor performance indicators, lead and develop sales teams, and plan the expansion of the sales base. Key Highlights: 1. Leadership and team development 2. Performance indicator monitoring 3. Sales expansion planning We are looking for a **Retail Commercial Leader** to monitor performance indicators daily, including sales volume, ambassador productivity, and product mix such as 5G, FTTH, and bundles. Lead and develop the lifecycle of CLT and autonomous ambassadors—from recruitment and training through ongoing field support. Plan sales base expansion and coverage, ensuring active presence and balanced representation between in-house and autonomous teams across covered areas. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#VemSerBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Monitor and analyze area performance indicators and define short-term actions to improve deliverables; * Analyze and propose improvements to operational routines; * Prepare and present reports, forms, spreadsheets, or documents to leadership upon request; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, as needed by the department and directed by leadership; * Lead and develop the lifecycle of CLT and autonomous ambassadors—from recruitment and training through ongoing field support; * Plan and ensure proper allocation of the sales force per tower to guarantee full territory coverage; * Monitor performance indicators daily—including sales volume, ambassador productivity, and product mix such as 5G, FTTH, and bundles; * Respond promptly to performance deviations by executing action plans aligned with Regional Coordination; * Validate goal achievement with priority focus on quality—monitoring broadband and 5G cohort churn indicators; * Identify and mitigate operational irregularities—including fraud, service non-usage, and zero-billing cases; * Strictly apply channel policies regarding discount rules, de-accreditation, and loss of variable compensation; * Identify high-performing autonomous ambassadors and conduct audits of their history and behavior to facilitate transition to CLT status; * Plan sales base expansion and coverage, ensuring active presence and balanced representation between in-house and autonomous teams across covered areas; * Report results, risks, and opportunities to the regional team, participate in management rituals, and propose process and business model improvements. **Requirements and Qualifications** * Completed high school (higher education in progress or completed in related fields is preferred); * Prior experience in direct sales or external sales (PAP); * Experience leading commercial teams or acting as an informal leader; * Knowledge of direct sales and PAP; * Basic understanding of CAC, churn, and base quality. **Preferred qualifications:** * Experience in telecommunications, services, or field sales is desirable. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment valuing personal and professional development; * Horizontal and vertical workplace—meaning you are the protagonist of your career!; * Meal allowance (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * PCD Dependent Assistance; * Payroll-deductible loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará State. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to digital transformation in Brazil.