Commercial Intelligence Coordinator

Description

Job Summary: Lead the Commercial Backoffice operation for Key Accounts, ensuring process governance, order flow efficiency, and continuous improvement. Key Highlights: 1. Lead the Commercial Backoffice operation for Key Accounts 2. Coordinate the commercial support team and promote capability development 3. Foster a culture of continuous improvement and innovation Minerva Foods is the leading exporter of beef in South America and also operates in the processed foods segment, marketing its products to over 100 countries. In addition to Brazil, Minerva Foods operates in Paraguay, Argentina, Uruguay, Colombia, and owns specialized sheep processing plants in Australia. With our 46 industrial units, we offer healthy and nutritious products marketed globally through our 23 distribution centers and 17 international offices. **Responsibilities and Duties** Lead the Commercial Backoffice operation for the Key Accounts (KA) structure, ensuring internal process governance and seamless order cycle execution while interfacing with PCP, Logistics, Production, and Commercial areas. Maintain and continuously improve the CRM system and be directly responsible for the Service Level Agreement (SLA) for customer support, supervising the entire cycle. Coordinate the commercial support team, promoting continuous capability development and team engagement to ensure agility and accuracy in order processing. Directly lead administrative routines, focusing on reducing lead times and achieving excellence in internal and external service delivery. Lead the enhancement of order management systems and workflow processes (Sales, Inventory, and CRM), aiming to automate routine tasks, reduce operational bottlenecks, and support business scalability. Manage the open order portfolio, ensuring adherence to agreed timelines and compliance with commercial policies. Serve as the primary liaison between Sales, Logistics, Production, and Finance to accelerate the service cycle. Foster a culture of continuous improvement and innovation within Commercial Intelligence by implementing agile methodologies and data automation technologies. Lead the transition from manual processes to automated workflows, enhancing the accuracy of commercial planning and accelerating insight generation. **Requirements and Qualifications** * Bachelor’s degree in Business Administration, Engineering, or related fields * Advanced Microsoft Office proficiency * Prior experience leading Backoffice teams is desirable * Ability to manage deadlines while interfacing with related departments * Process design vision and expertise **Additional Information** * Dynamism * Teamwork * Leadership * Conflict Management * Organization * Communication * Results Orientation As the leader in beef exports across South America, Minerva Foods is more than a global company — we are a community of professionals united by the purpose of "building connections among people, food, and nature." We operate in over 100 countries and maintain facilities in Brazil, Paraguay, Argentina, Uruguay, Colombia, and specialized sheep processing plants in Australia and Chile. With solid management and innovative strategies, we consistently target the most promising markets, modernize our operations, and deliver high-quality products. Our integrated logistics network and geographic diversification enable us to provide solutions meeting the most stringent global requirements. At Minerva Foods, sustainability is not merely a commitment — it is part of our DNA. We adopt responsible practices that promote environmental preservation, animal welfare, and transparency across the entire production chain. Through robust traceability initiatives, we contribute to a more sustainable and transparent future. Our global impact is supported by 46 industrial units, 23 distribution centers, and 17 international offices. These pillars empower us to deliver healthy and nutritious products to customers worldwide. If you share our values — Results Orientation, Commitment, Sustainability, Innovation, and Recognition — join our team. Here, you will find an environment that encourages excellence, fosters professional development, and creates positive impact for future generations.