COMMERCIAL COORDINATOR

Description

Job Summary: Coordinate administrative routines, manage documentation, and provide operational support to the Commercial Department, ensuring quality and compliance. Key Highlights: 1. Team with an entrepreneurial spirit and passion for results. 2. Space to develop knowledge, curiosity, and skills. 3. Leadership rooted in collaboration and purpose. Join us in delivering Solutions That Transform The World! At Makro, we are building the best business partner. We achieve success in a fast-growing environment where delightful customer service is part of our DNA. Here, you will work alongside professionals with an entrepreneurial spirit, passionate about results, who will support and empower you to develop your knowledge, curiosity, and skills. For this role, your mission will be to ensure administrative efficiency, document control, and operational support for the Commercial Department—guaranteeing that proposals, contracts, KPIs, and internal routines are executed with quality, within deadlines, and in compliance with Makro’s performance, compliance, and governance standards. Act as a liaison between Commercial, Operations, CCO, Controlling, and other departments to ensure seamless information flow. We can’t wait to find out if it’s you! **Responsibilities and Duties** * Coordinate all administrative routines supporting the commercial cycle; * Organize, standardize, and ensure updates to commercial templates (proposals, presentations, RACI charts, risk matrices, cost breakdowns, etc.). * Manage the commercial deliverables calendar, BID deadlines, and internal schedules. * Ensure all documents adhere to Makro’s quality and branding standards. * Develop structured commercial presentations for clients (including renewals and BIDs). * Support operational pricing (data queries, references, historical data)—without making pricing decisions, which remain under Controlling’s responsibility. * Ensure archiving, version control, and management of contracts, amendments, renewals, and validity periods. * Maintain an updated commercial pipeline with status per client. * Interface with Legal and Contract Management teams for clause reviews, amendments, and draft analyses. * Control and organize mandatory documents required for client registration, qualification, and compliance. * Consolidate commercial KPIs (proposal volume, conversion rate, timelines, accuracy, renewals, etc.). * Prepare executive dashboards and reports for senior management (weekly and monthly). * Organize databases of proposal and contract histories for quick reference. * Support performance measurement for commercial executives and the sales funnel. * Lead the commercial administrative team, ensuring efficiency, morale, and alignment. * Conduct internal rituals (weekly forum, proposal follow-ups, pipeline follow-ups). * Monitor adherence to internal SLAs between Commercial and Controlling. * Ensure organization and standardization of commercial files, processes, and folders. * Guarantee compliance with Makro’s internal processes and applicable ISO standards. * Ensure formal commercial approval workflows are followed. * Reduce rework, discrepancies, and errors in document submissions to clients. **Requirements and Qualifications** Bachelor’s degree in Business Administration, Accounting, or Actuarial Sciences. **Knowledge (Hard Skills):** Strong expertise in administrative processes and commercial routines. Intermediate/advanced proficiency in Excel and Power BI. Ability to read and analyze technical proposals and contracts. Documentation organization and file governance. Executive writing and assertive communication. Knowledge of cargo handling, cranes, and equipment markets (desirable). **Skills/Attitudes (Soft Skills):** High level of organization and discipline. Ability to prioritize and manage multiple demands. Leadership based on collaboration and purpose (not hierarchy). Clear and nonviolent communication. Attention to detail and quality. Proactive and solution-oriented mindset. Ability to work under pressure and meet tight deadlines. **Additional Information** What we offer you: * Hapvida Health Plan — 100% company-paid (employee + 1 dependent); * Meals at the workplace; * Sodexo Food Basket; * Life Insurance; * Optional Dental Plan; * Transportation Allowance. We are part of **Solutions That Transform The World!** With 48 years of history, Makro has been recognized as one of the country’s leading providers of cargo lifting and transportation solutions, with strong presence across mining, steelmaking, renewable energy, and infrastructure sectors. **Our Way of Working:** We are a **carefully selected team** that **enjoys working hard** to achieve **excellence and results.** It’s in our culture to go beyond and **enable people to learn and grow exponentially.** We are a company that recognizes those who deliver—and give their all. Currently, over 40% of our open positions are filled by internal talent. When we set a goal, we unite and find a way to deliver. **We think big and challenge ourselves daily.** For us, **People and Safety** always come first. We are extremely productive—but only if it’s safe. **We trust in God.** Makro is a company that welcomes all religions and believes blessings have been—and will continue to be—fundamental throughout our journey. **We celebrate our victories and achievements and value diversity.** Come be \#SANGUEAZUL!