Description: We are seeking a proactive and analytical professional for the Collections Coordinator position. This professional will be responsible for supervising and leading the collections analysis team, ensuring the effectiveness of credit granting and collections processes. Their primary role is to ensure that internal policies and controls comply with regulations and to mitigate risks in retail and corporate credit operations. They will serve as the reference point for portfolio monitoring and delinquency tracking, continuously pursuing process improvement and risk reduction. Key responsibilities include: Coordinating and supervising the collections team’s activities; Developing and implementing policies and procedures for portfolio monitoring and collections management; Conducting analysis of credit renegotiation and restructuring, as well as negotiation of guarantees; Implementing and monitoring performance indicators (KPIs) related to delinquency, collections performance, and effectiveness—developing provisions for expected credit losses (PDD), loss projections, and discount analyses; Identifying and monitoring credit/collections behavior and risk across the credit portfolio; Producing executive reports, dashboards, and presentations for committees; Identifying opportunities for automation and implementing operational process improvements; Collaborating with solution providers to optimize our policies; Collaborating with other departments (Legal, Commercial, Finance) and Group companies to optimize processes and resolve conflicts. Preferred qualifications: Basic accounting knowledge; Postgraduate degree in Credit Management, Finance, Controllership, or related fields; Advanced knowledge of financial data analysis and Business Intelligence (BI) tools to support strategic decision-making; Familiarity with credit risk management systems, credit analysis platforms, and collections tools; Ability to develop and implement risk mitigation and delinquency reduction strategies; Knowledge of credit risk and collections assessment methodologies, such as scoring and rating analysis; Strong communication skills and fluency to present results and strategies to diverse audiences (internal and external); Experience with financial sector regulations, including the Consumer Protection Code, LGPD, and other compliance standards; Understanding of central banking operations, regulations, and data analysis from systems such as Serasa, Bacen, SPC, and others; Intermediate/advanced English proficiency is considered an advantage for handling international analyses or external suppliers. We offer the following benefits: * Meal Voucher; * Food Allowance; * Transportation Voucher; * Bradesco Health Insurance; * Bradesco Dental Insurance; * Birthday Day Off; * Wellhub (Gympass); * Daycare allowance, subject to eligibility; * Eligible for Profit Sharing (PLR), consistent with other institution employees and collective bargaining agreements; * Payroll-deducted loans, per applicable policies. Work model: Hybrid—2 days per week working remotely. Working hours: Monday to Friday, 9:00 AM to 6:00 PM. Location: Pinheiros/SP or Leblon/RJ Desired qualifications: * Bachelor’s degree in Administration, Economics, Accounting, or related fields. * Proven experience in collections, preferably within the banking sector. * Extensive experience developing monitoring reports, portfolio performance reports, and collections efficiency reports. * Demonstrated experience managing and liaising with external collections agencies and partners. * In-depth knowledge of risk analysis and collections practices. * Strong communication skills and fluency to present results and strategies to diverse audiences (internal and external). * Experience managing teams and developing strategies to reduce delinquency. * Experience with systems/CRMs/platforms for controlling and automating collections actions. * Ability to develop and implement risk mitigation and delinquency reduction strategies. * Advanced Excel proficiency (or equivalent data analysis tools such as SQL, Power BI, Python) for data analysis and managerial reporting to support strategic decision-making. * Advanced PowerPoint proficiency. * Analytical ability, strategic vision, and communication skills. 2512180202551427736