Branch Manager | Herval D'Oeste/SC

Description

Job Summary: Professional to serve as Branch Manager, ensuring the agency's economic, commercial, social, and operational performance through people and business portfolio management. Key Highlights: 1. Manages and optimizes the agency's business operations and strategies. 2. Leads the team and fosters a culture of transformation and development. 3. Focuses on the experience and relationship with members and the community. We are **Sicredi UniEstados**, and in 2026 our cooperative celebrates its 45th anniversary. We are the 8th largest cooperative in the Sicredi System and the 12th largest cooperative in Brazil! We have an opportunity for you to join our **Branch Manager** role, working alongside the **Herval D'Oeste/SC** team! This professional will ensure the agency's economic, commercial, social, and operational performance, driving sustainable results through efficient management of people, business portfolio, and member relationships—all aligned with Sicredi UniEstados' strategy. We have been recognized as a Great Place to Work for the 5th consecutive year and as the best credit cooperative to work for in Latin America—for a very simple reason: in our business model, people are at the center! **Together, we aim to build a more prosperous society and make a difference in the lives of people and communities where we operate.** We seek to make a difference in people's lives and in the communities where we operate—and to achieve this, we need people who want to help us build a more prosperous society! **Internal and External Opportunity** \#LI\-DP1 \#LI\-onsite **Responsibilities and Duties** * Branch and Operations Management: execute strategic planning, ensure compliance with regulations and policies, monitor daily routines, manage risks, activate support resources, and safeguard branch assets and infrastructure; * Business Intelligence, Commercial Development, and Financial Guidance: analyze portfolio indicators and data, identify opportunities, prospect members, expand business, conduct strategic visits, and provide financial guidance on products and services; * People, Culture, and Transformation: manage performance, support Individual Development Plans (IDPs), participate in recruitment, promote training, maintain a healthy work environment, and act as an agent of transformation aligned with Sicredi’s culture, purpose, and values; * Credit Management, Collections, and Risk Management: monitor the credit portfolio, control delinquency and risk, support complex negotiations, and proactively act to ensure portfolio sustainability; * Member Experience, Relationship, and Integration: ensure excellence in service delivery, monitor satisfaction and engagement, encourage digital channel adoption, and ensure proper integration of new members; * Ombudsman, Continuous Improvement, and Compliance: manage ombudsman requests, promote continuous improvement, reduce complaints, and ensure legal, regulatory, and systemic compliance; * Community Engagement: strengthen external relationships, represent the Cooperative, promote cooperativism, establish partnerships, and reinforce brand and institutional communication; * Innovation and Digital Transformation: encourage innovation, technology adoption, and continuous evolution of processes and member experience. **Requirements and Qualifications** * Bachelor's degree completed in Administration, Economics, Accounting, or related fields. * MBA or postgraduate degree in Management, Finance, Leadership, etc., is desirable; * ANBIMA certification (C-PRO R) is required; * Valid Brazilian driver's license (Category B) is required; * Knowledge of financial system tools, products, and services; * Experience in cooperative environments or relationship management-focused roles; * Experience managing teams in financial or commercial areas; * Ability to analyze results and develop sales strategies; * Ability to analyze performance and goals; * Strong communication and interpersonal skills; * Leadership capability, results orientation, and problem-solving skills; * Willingness to reside in **Herval D'Oeste**; * Willingness to travel. **Additional Information** **Compensation and Benefits Package:** --------------------------------------- Competitive fixed salary commensurate with the position and required experience; Semi-annual bonuses; Profit-sharing program based on individual results and goals achieved; Meal/Voucher allowance; Unimed health plan for employee and spouse; Private pension plan up to 8% (employee contributes the same percentage); Education assistance per internal policy; Birthday day off; Childcare/Babysitter allowance; Group life insurance; Physical Activity Support \| Weelhub (Gympass); Training Platform \- Sicredi Aprende, offering diverse courses; Vitta \- Telemedicine \| Nutrition \| Psychology \| Medication Subsidy; Optum \- Sempre Bem (Psychological, Legal, and Financial Support and Guidance); Zenklub \- Emotional Well-being (Coaching, nutrition, holistic therapy, psychology, and psychoanalysis). **Nice to meet you—we are Sicredi.** Our journey began over 120 years ago as Brazil’s first financial cooperative. Today, we continue growing and transforming every day, alongside **more than 50,000 employees**. It is they who make us the **Best Company to Work For**, once again ranking #1 according to Great Place To Work Brazil (GPTW). Together with **over 9 million members** across all Brazilian states, we believe in the power of cooperation to **build a more prosperous society and generate positive impact in people's lives**—a purpose that unites and inspires us, promoting local and sustainable development, education, and financial inclusion. We continue seeking talents who wish to help build a better world—and we want you on board. **\#JoinSicredi!**