If you have already worked as a Bilingual Operations Coordinator and have experience in sales, we want to meet you! Your main responsibilities will be: Manage, develop, and motivate the team of supervisors through feedback to ensure compliance with metrics and procedures; Client-facing role responsible for presenting results and conducting meetings with the client; Act as a trusted advisor when necessary; Manage conflicts and potential changes, innovate, and lead the team proactively and with initiative; Monitor reports and KPIs to achieve/maintain/improve operational results; Ensure supervisors appropriately lead the Experts’ teams, preserving productivity and strong operational performance; Ensure compliance with metrics and procedures; Participate in meetings with clients; Present results in Portuguese/English; Maintain good relationships with support areas such as Quality, Training, WFM, Access, etc; *TP Well-being: Here, we care for our employees from head to toe, with initiatives focused on physical and mental health, fostering an environment that strengthens the balance between personal and professional life.* *Regarding mental health, we offer psychological support and an exclusive channel for individualized emotional care and well-being, alongside awareness-raising activities such as Well-being Week and initiatives promoting social connection and interaction among employees—e.g., Music and Dance Festival and Themed Fridays. In the physical health pillar, we promote initiatives such as TP Cup, Gaming Championship, Running Group, as well as partnerships with gyms, pilates and yoga studios, and cultural and leisure partners.*