B2B Assistant

Description

Job Summary: Customer service and support for Nestlé Professional beverage machines, lead evaluation, and order entry—with emphasis on high quality and problem resolution. Key Highlights: 1. Join the world's largest food and beverage company 2. A diverse and inclusive environment with passionate people 3. An opportunity to work with excellence and an owner's mindset Nestlé has been present in 99% of Brazilian households for 100 years. As the global leader in food and beverages, it operates in 190 countries with the purpose of unlocking the power of food to enhance quality of life for everyone—today and for generations to come. Interested in learning more about Nestlé? Visit our website for further insights into our history, values, and social commitments: https://www.nestle.com**Position Summary****Location:** NBS**Area/Stream:** e\-B2B**Reporting to:** e\-B2B Supervisor**Shift:** Monday to Friday: 8:00 AM to 6:00 PM, with possible Saturday rotation.**Employment Type:** Hybrid "At Nestlé, respect for inclusion, diversity, and equal opportunity is highly valued." **A Day in the Life...** Joining Nestlé means becoming part of the world’s largest food and beverage company. At our core, we foster a diverse and inclusive environment filled with passionate individuals driven by the purpose of improving quality of life and contributing to a healthier future. Every day, we strive to grow together, embrace an owner's mindset, and deliver excellence. The person we seek will be responsible for serving customers interested in Nestlé Professional beverage machines and input solutions—evaluating lead profiles, entering orders, and delivering high-quality support via phone and WhatsApp. **Key Responsibilities** * Respond to inquiries from Nestlé Professional customers seeking technical support for beverage machines. * Diagnose issues and propose immediate solutions where possible to ensure customer satisfaction. * If resolution is not feasible during the first contact, initiate technical service tickets, ensuring all required information is accurately collected and recorded. * Maintain detailed records of customer interactions and proposed solutions. * Collaborate with the technical team to ensure efficient resolution of opened tickets. * Provide feedback on frequent issues and suggest improvements to customer service processes. **What Will Contribute to Your Success?** * Communication skills * Teaching ability * Logical reasoning skills * Proactivity * Sense of ownership and urgency **Required Qualifications** * Completed high school (mandatory) or currently pursuing a degree in Business Administration or related fields; * Prior customer service experience, preferably involving lead prospecting and sales; * Strong verbal and written communication skills; * Ability to solve problems quickly and effectively; * Familiarity with Microsoft Office and digital communication tools such as WhatsApp; * Proactive attitude and willingness to learn. We are a diverse and inclusive company with multiple perspectives and innovative ideas, investing in Digital Transformation and valuing innovation—in both our products and our ways of working. A company that places respect at its core and prioritizes the well-being of our employees. When it feels right, we do it!