Collections Coordinator

Description

Job Summary: A professional responsible for delivering efficient results, with an analytical and strategic profile to make key decisions in the collections area, focused on the customer. Key Highlights: 1. Strategic management of internal and external collections escalation frameworks 2. Responsible for managing collections models and risk KPIs 3. Team management and development of collections analysts Description: About the Role: The professional will be responsible for efficiently and objectively delivering results, possessing an analytical and strategic profile to make key decisions for the collections area. We seek a customer-focused profile that provides tools and intelligence to enhance customers' purchasing power. Key Responsibilities: * Management of the Internal Collections Strategy/Escalation Framework; * Management of deliverables from advisory teams in External Collections; * Responsible for managing Collections Models — Invoice Score and Collection Score; * Credit Portfolio Management — PDD, Loss, and Loss Recovery; * Responsible for Risk KPIs — OVER, ROLAGENS, EFIC, among others; * Management and development of the collections analysts team; * Responsible for preparing, analyzing, and presenting reports to executive committees. Mandatory Requirements: * Advanced Microsoft Office proficiency * Completed Bachelor’s degree in Business Administration or related fields Desirable Requirements (Preferred): * Experience in Financial Services Operations * Experience in Private Label segment * Experience in Retail segment Benefits: * Meal Allowance * Transportation Allowance * Attendance Bonus * Health Insurance * Active Life — access to telemedicine, sports services, and fitness apps — Wellhub (formerly Gympass) or Total Pass (discount based on selected plan) * Partnerships with educational institutions offering tuition discounts Work Schedule and Hours: * 220 hours per month — Monday to Friday, 8:00 AM to 6:00 PM * 100% on-site work 2601010046291737126