Supervisor 1

Description

Job Summary: A professional who supervises teams, manages cleaning and service contracts, develops schedules, monitors performance, and supports people management—including training and conflict resolution—to ensure operational excellence. Key Highlights: 1. Team supervision and service contract management. 2. Development of schedules and operational routine management. 3. People management, training, and conflict resolution. ### **JOB DESCRIPTION** * Work under direct supervision, receiving guidance throughout all activity phases, requiring sufficient training and experience to perform the simplest tasks associated with the position; * Supervise the team assigned to contracts—whether fixed or mobile—ensuring they begin their activities properly equipped with appropriate attire, equipment, and materials, assigning responsibilities and duties for executing operational processes in accordance with established procedures, standards, and protocols; * Monitor mobile teams, floor treatment, landscaping, and post-construction services, developing schedules and ensuring service delivery aligns with client requirements and established deadlines; * Conduct site visits, collect data for budgeting, quote necessary materials for service execution, negotiate pricing and timelines with suppliers and clients; * Maintain contact with contract managers under your responsibility, respond to their requests, establish priorities, propose solutions to issues, and ensure proper execution of planned activities according to operational standards; * Supervise the contract under your management, verifying schedule and routine implementation, proposing adjustments and suggestions upon approval by the operations manager and aligned with client needs; * Provide individual or group guidance to employees, monitor disciplinary conduct and technical performance, taking appropriate actions per the code of conduct; * Integrate newly promoted or hired leaders by designing and delivering technical and operational training to develop them according to contract requirements; * Support the preparation of work schedules and staff rotation, vacation planning, overtime control, recording such information in designated documents and/or spreadsheets to ensure daily team presence at workstations; * Identify employees with suitable profiles for internal selection processes; * Perform administrative contract activities related to controls, when required; * Ensure scheduled trainings are conducted, informing relevant departments of operational needs, arranging employee availability for participation, and guaranteeing correct application of established procedures; * Attend trainings, lectures, projects, meetings, and changes promoted by ApoioEcolimp, assessing the need to relay information to subordinates; * Ensure the new employee checklist process is carried out per established routine, clarifying disciplinary rules, work instructions, safety regulations, and sector tours to support effective onboarding; * Issue descriptive reports regarding site visits and operational progress across contracts; * Inspect facilities, evaluating overall cleanliness considering executed routines and schedules, guiding and monitoring Cleaning Supervisors or Leaders; * Manage material costs by monitoring inventory control, placing supply orders, tracking expiration dates, observing stock levels and storage conditions to meet contract requirements; * Participate in activities and documentation required for CIPA organization within the contract; * Monitor contract performance metrics related to personnel management (absences, medical certificates, leaves, and terminations) through records and controls, arranging staff reallocation to cover absences in departments to ensure proper handling; * Prepare monthly financial reports, collect supporting documents, input data into systems, and oversee timekeeping record completion and organization; * Control employee documents and records (PGR, PCMSO, CIPA, product technical sheets, technical records, employment documentation), complying with occupational safety regulations and current legislation; * Support people management by administering conflicts to ensure synergy among teams under your responsibility; * Assist in launching new contracts nationwide as needed or per hierarchical request, conducting training and deploying new teams, assessing client needs, distributing routines effectively to meet expectations and ensure service excellence; * Attend judicial or administrative hearings as a company representative (legal proxy), if requested by the legal department; * Perform other related duties as assigned by your immediate supervisor. ### **JOB REQUIREMENTS** * Proficiency in computer applications—Microsoft Office suite; * Experience with administrative processes and routines; * Basic knowledge of Labor Legislation—CLT; * Technical understanding of hospital hygiene processes; * Strong skills in preparing descriptive reports. * Familiarity with administration routines for hospital cleaning contracts; * Strong ability to develop schedules and work rosters; * Knowledge of hospital accreditation processes; * Experience in people management and team leadership; * Understanding of waste management processes; * Basic knowledge of inventory control and organization. ### **BENEFITS** Transportation allowance, meal allowance, dental plan. ### **ADDITIONAL INFORMATION** **Employment Type:** CLT