Job Summary: Responsible for supporting the management of store operations, ensuring excellence in customer service and team development. Key Highlights: 1. Leadership and sales team development 2. Focus on service quality and customer service excellence 3. Support in store management and performance improvement Responsible for supporting the management of store operations. 1\. Ensure quality throughout the entire sales process and excellence in customer service delivered by your team, through daily monitoring of customer interactions, sales floor management, and guidance/training for sales; 2\. Support monitoring of employee attendance; 3\. Support monitoring and handling of requests in tomticket; 4\. Participate in meetings to discuss departmental results and necessary actions to improve performance indicators; 5\. Support the General Manager in executing strategies and guidelines for company product sales; 6\. Collaborate to ensure the new employee training schedule is fulfilled and monitor their performance; 7\. Facilitate resolution and/or escalation of pending sales-related issues at the end of each work shift; 8\. Mediate relationships and manage conflicts among employees and, where applicable, between customers and employees; 9\. Participate in the onboarding process for new employees; 10\. Support providing feedback to direct reports; 11\. Collaborate in the department team meeting to discuss weekly focus and agenda, challenges, and best practices, as well as conduct individual follow-up meetings with direct reports; 12\. Ensure maintenance of the visual standards for employees; 13\. Support identifying training and development needs—both technical and behavioral—for staff; 14\. Maintain the store organized, clean, and with products adequately stocked in the display area; 15\. Conduct sales-focused training to develop the team; 16\. Collaborate in planning and presenting initiatives to improve and achieve results/targets; 17\. Monitor store management reports to ensure target achievement; 18\. Suggest improvements to procedures and routines for direct reports; 19\. Support the sales closing process and cash flow operations when necessary; 20\. Comply with and enforce company policies and procedures.
João Silva
Indeed · HR
João Silva
Indeed · HR
