Customer Relationship Leader

Description

We are looking for a communicative, strategic, and results-oriented professional to work as a Customer Relationship / Service Leader, leading the customer service and relationship team, ensuring excellence in communication, monitoring of performance indicators, and team development. We seek someone with experience similar to telemarketing operations, including team leadership, goal tracking, performance accountability, and operational support. Key responsibilities: * Lead and supervise the customer service / relationship team; * Monitor goals, performance indicators, and operational productivity; * Ensure service quality and customer satisfaction; * Provide feedback, conduct training, and supervise the team; * Support operational tasks and conflict resolution; * Monitor customer retention, loyalty, and recovery processes; * Develop strategies to improve operational results; * Ensure organization, adherence to internal processes, and standards. Requirements: * Prior leadership experience in customer service, relationship management, collections, or telemarketing operations; * Strong verbal and written communication skills; * Analytical, organized, and proactive mindset; * Proficiency in people management and goal tracking; * Basic to intermediate knowledge of computer systems and customer service software; * Completed high school education (college degree is a plus). Advantages: * Experience with CRM systems and performance metrics; * Background in call centers, customer service centers (SAC), retention, or commercial operations; * Results-driven profile with focus on team development. Compensation and benefits: * Fixed salary \+ performance-based bonuses; * Transportation allowance; * Meal/food voucher; * Internal incentive programs; * Professional growth plan. Salary: starting from R$2\.500,00 per month Work location: On-site